ServiceNow · 5 hours ago
Senior Manager, Systems Engineering
San Diego, CA
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$172K/yr - $301K/yr
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology. As Senior Manager of Systems Engineering – Mail & Messaging, you will lead the team responsible for the mail and messaging infrastructure, blending technical leadership with people management to drive proactive engineering practices.
Artificial Intelligence (AI)Enterprise SoftwareCloud ComputingSaaSAgentic AIBusiness Process Automation (BPA)Cloud ManagementRobotic Process Automation (RPA)
No H1B
U.S. Citizen Only
Responsibilities
Provide technical oversight and architectural guidance across the engineering team; partner with product development on new features, enhancements, and architectural reviews
Collaborate with product and program management to define external commitments, roadmaps, and delivery timelines
Own escalation response for critical customer issues, driving cross-functional resolution with urgency and transparency
Foster team autonomy through effective project planning, prioritization, Agile process coaching, and continuous skill development
Build and grow the engineering team through inclusive hiring practices, goal setting, individual development plans, and performance management
Identify and execute systems and process optimization opportunities that improve reliability, performance at scale, and operational efficiency
Assess compliance posture, risks, and vulnerabilities to ensure all systems and baselines are operationally sound and exceed customer expectations
Lead complex, cross-team engineering initiatives across global teams, ensuring architectural alignment, resource coordination, and on-time delivery
Champion the evolution from operations-centric workflows to engineering-driven approaches, embedding automation and infrastructure-as-code practices
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience
Proven experience leading a software engineering or DevOps team operating across a global, 24×7 production environment
Understanding of systems infrastructure components
Demonstrated ability to clearly define problems, collect data, establish facts, and translate findings into actionable recommendations
Track record of effective cross-functional collaboration and level-appropriate communication to build consensus and drive complex initiatives
Preferred
Experience with queue-based systems, internet mail protocols (SMTP, POP, IMAP), and email deliverability best practices
Familiarity with leveraging AI and automation to improve engineering workflows, decision-making, or operational processes
Experience leading teams through a transition from operations-heavy models to engineering-first, infrastructure-as-code approaches
Deep expertise in Linux systems architecture and engineering at global scale
Benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-02-13
2026-02-11
Company data provided by crunchbase