Peraton · 5 hours ago
Help Desk Technician Tier 3
Tampa, FL
Full-time
Onsite
Senior Level, Lead/Staff
$80K/yr - $128K/yr
8+ years expPeraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking a Help Desk Technician Tier 3 to provide technical and management leadership for equipment and information support functions, ensuring operational effectiveness of satellite communication systems and delivering Tier 3 technical support for C2ISR platforms.
RoboticsInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Tier 3 expertise, contributing to enhanced situational awareness of command mission-critical SATCOM network infrastructures
Assist in maintaining and executing backup and disaster recovery plans for enterprise COOP
Deliver Tier 3 technical support and incident resolution for C2ISR platforms and systems
Ensure smooth operation and maintenance of mission critical infrastructure services and operational effectiveness of satellite communication systems
Liaise with commercial service vendors/providers, U.S. Government, , and DoD entities to resolve outages and manage installations/terminations
Investigate user information, network, and communications needs; recommend software and hardware purchases
Maintain circuit records and trouble logs
Supporting operations 24 hours a day, seven days a week, 365 days a year (24/7/365) - shift work
Utilize the following Role Specific Tools: Service Desk ticketing systems (ServiceNow, Remedy); knowledge base repositories; remote desktop support tools (Microsoft Remote Desktop, TeamViewer); collaboration platforms (Microsoft Teams, Zoom, Outlook); PC diagnostic utilities; network connectivity testers; audio visual troubleshooting tools; inventory and asset management systems; documentation templates for procedures and trouble logs. eMASS internal audit portals; Excel/SharePoint audit templates; CMDB with version control; Power BI with R/Python integration; Tableau; predictive analytics engines; Teams; Azure AD role based access; mobile access via Power Apps
Qualification
Required
Previous experience as a Help Desk Technician Tier 3 or similar role supporting a DoD customer at the CCMD level
Minimum of 8 years' experience with a BS/BA or 6 years' experience with a MS/MA or 3 years' experience with a PhD. or 12 years' with HS Diploma or 10 years' with AS/AA degree
A current, active DoD security clearance at the TS/SCI level
US citizenship is required
DoD 8140 role for WRC: 411; Element: IT; Work Role: Technical Support Specialist; Proficiency Level: Intermediate / Ability to obtain
Preferred
DoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment
Benefits
Medical
Dental
Vision
Life
Health savings account
Short/long term disability
EAP
Parental leave
401(k)
Paid time off (PTO) for vacation
Company paid holidays
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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