Drips · 1 month ago
Production Build Specialist
United States
Full-time
Remote
Entry, Mid LevelDrips is a company that helps organizations connect with their customers through automated text and phone campaigns. The Production Build Specialist role involves configuring customer campaigns in Drips' proprietary software and ensuring their smooth operation by addressing support requests and providing strategic recommendations.
Artificial Intelligence (AI)Big DataBusiness IntelligenceMachine Learning
Responsibilities
Set up and update projects in our internal tools (Drips’ platform), so campaigns send the right messages, at the right time, to the right audience
Work through a queue of support requests (cases) from internal teams and occasionally clients, making changes, fixing issues, and answering “how do we do this in Drips?” questions
Act as a technical problem-solver: when a request is vague, you help translate business objectives (e.g., “we need to follow up on missed calls”) into concrete configuration choices in the software
Use and grow your technical skills by working with JSON configuration files and Python scripts as part of how campaigns are built and maintained
Build and update campaign workflows in our internal tools: Set up outreach schedules (when messages or calls go out)
Configure branching logic and actions based on how people respond
Attach and map audio files for outbound calls
Work with JSON-based configuration files to define campaign behavior (for example, mapping inputs and outputs, configuring rules, or connecting to other systems)
Use or review basic Python scripts or similar tooling when needed to support configuration, data preparation, or bulk updates (you do not need to be a software engineer, but you should be comfortable learning light scripting)
Manage a steady flow of cases (requests) in our ticketing system from internal partners like Client Success and Operations
For each case, understand what the requester is trying to accomplish (e.g., new campaign, change to messaging, routing adjustment) and decide what needs to be changed in the platform
Make updates, test them, and clearly document what you did so others can follow the history of the campaign
When a request is underspecified (for example, “we just want more people to answer calls”), ask the right questions and suggest how best to use the platform to achieve that goal
Recommend practical options for: How many messages to send and on what schedule. How to route calls and responses (e.g., when to transfer to a call center, when to stop outreach). How to structure the campaign so it’s maintainable and easy to adjust later
Balance client goals, technical constraints, and operational reality when recommending a path forward
Run basic tests after you configure or change a campaign to make sure it behaves as expected (for example, checking that messages send in the right order, or that an audio file plays correctly)
Investigate issues reported by internal teams (e.g., “this flow isn’t behaving as expected”) by checking configurations
Work with peers in QA and other teams when a problem requires deeper investigation
Qualification
Required
Experience in a technical, operations, or configuration-heavy role (this could be in IT support, marketing operations, QA, data operations, or similar)
Comfort working with structured data: Reading and editing JSON (or similar structured formats like XML or CSV)
Using tools like spreadsheets to track and organize configuration details
Ability to learn and work within proprietary software: you're able to pick up new interfaces, understand how settings fit together, and follow documentation
Strong attention to detail: you catch mismatched IDs, incorrect mappings, and inconsistent rules before they cause issues
Good problem-solving and communication skills: You can ask clarifying questions when requirements are unclear. You can explain what you changed in plain language to non-technical partners
Comfortable managing a queue of requests, prioritizing your work, and keeping things moving without dropping tasks
Preferred
Experience with a scripting language, ideally Python, for basic automation, data preparation, or configuration tasks
Familiarity with JSON beyond basic editing (e.g., understanding nested objects, arrays, validation)
Past work configuring campaigns or workflows in tools like marketing automation platforms, CRMs, dialers, or similar systems
Experience processing audio files (trimming, exporting, or organizing files) for use in phone systems or other customer outreach tools
Company
Drips
Drips helps companies engage with their consumers more effectively.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
CIBC Innovation BankingThe Blue Venture FundWells Fargo Capital Finance
2024-02-28Debt Financing
2021-10-18Series Unknown
2021-08-10Debt Financing
Leadership Team
Noah Sniderman
Chief Revenue Officer
Tom Martindale
Founder and Executive Chairman
Recent News
Business Wire
2022-05-25
Company data provided by crunchbase