SCITON · 1 week ago
Field Service Engineer - Northwest
Salt Lake City, UT
Full-time
Onsite
Mid Level
$100K/yr - $110K/yr
2+ years expSciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. They are seeking a Field Service Engineer to support customers throughout the Northwest region by installing, maintaining, and servicing advanced medical laser systems while delivering high-quality technical support.
HealthcareManufacturingMedical DeviceHealth CareLaserMachinery ManufacturingMedical
No H1B
Responsibilities
Install, service and maintain medical laser systems; Nd:YAG, Er:YAG and intense pulsed light
Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Sciton customers
Use your extensive technical troubleshooting and customer support background to provide front line support to Sciton customers encountering technical problems
Respond to service requests and ensure on-site repair within 48 hours
Ability to manage and assist in the shipment of service parts to customer sites
Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems
Take initiative to ensure customer satisfaction and improvement of the service department processes and procedures
Build trust with customers by ensuring integrity and accountability
Partner with cross-functional Sciton departments to ensure comprehensive, coordinated, and effective communication and support approaches
Qualification
Required
Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully
Electronic equipment/system troubleshooting
Proficiency in the Microsoft Office suite required
Prioritization and multi-tasking skills required
Excellent communication, customer interaction and phone interaction skills required
Bachelor's or Associate degree in Electronics, Laser Technology or equivalent with a minimum of 2+ years of experience in electronic system troubleshooting/technical support/ customer service/dispatch experience
Preferred
Medical devices experience a strong plus
Benefits
An opportunity to participate in equity/stock incentive programs
A profit-sharing bonus
A comprehensive benefits package, including 401K with matching
Company
SCITON
Sciton designs and manufactures advanced lasers and light sources for aesthetic medical purposes.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Burton
CEO
Jim Hobart
CEO
Recent News
2026-04-13
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