AppFolio · 1 month ago
Customer Success Manager
Dallas, TX
Full-time
Hybrid
Mid Level
$78K/yr - $97K/yr
3+ years expAppFolio is a technology leader in the real estate industry, seeking a Customer Success Manager to ensure long-term customer satisfaction and success. The role involves managing a portfolio of clients, providing strategic recommendations, and collaborating with various teams to drive customer outcomes.
Big DataElectronicsInformation TechnologyReal EstateSaaSSoftwareCloud ComputingAnalyticsComputerProperty ManagementPropTechWeb Hosting
Responsibilities
Manage a portfolio of our most valued clients: become their trusted advisor, understand their business goals, and proactively drive outcomes to ensure long-term customer success
Analyze accounts’ business goals to provide focused guidance and strategic recommendations
Provide clear value to your clients by keeping them educated, engaged, and adopting our evolving products and services to drive revenue and increase overall satisfaction
Own and forecast on all portfolio risk and mitigation measures to ensure retention of your customer portfolio, including annual NPS
Schedule, deliver, and execute action plans based on custom Executive Business Reviews for assigned accounts, remotely or onsite
Develop customer success plans and manage projects and strategies for assigned accounts
Escalate customer concerns across internal allied teams to ensure timely resolution, high customer satisfaction, and partnership
Partner with Growth teams to drive opportunities for expansion units, platform upgrades, and higher Value+ attachment
Represent the Customer Success team at customer-facing events
Qualification
Required
Bachelor's degree or equivalent in work experience
At least 3 years of experience in Customer Success and/or Account Management is required
Customer Focus - Thinks about and inserts the customer at all levels of decision-making
Exceptional organizational, analytical, and problem-solving skills
Project Management - Ability to influence and manage external and internal projects to drive product adoption
Enthusiasm - Finds joy and excitement in helping clients reach their goals and excels at efficiently mastering new product features
Communication - Clearly articulates and instructs in a professional manner. Excellent oral, written, and presentation communication skills
Curiosity - A keen interest in deeply understanding core efficiencies and obstacles facing the client
Personable - An affable disposition that welcomes customer-facing discussion
Outstanding interpersonal skills - Ability to create and maintain strong positive relationships with AppFolio customers
Adaptability - Ability to adapt and work efficiently in a rapidly changing, dynamic team environment. Must possess the ability to manage multiple simultaneous projects with minimal supervision
Preferred
AppFolio Property Manager product expert
Experience with the Salesforce CRM suite
Experience with Customer Success Platforms (CSP), Vitally preferred
Experience in residential property management
Company
AppFolio
AppFolio is a cloud business management solutions provider for the real estate industry.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$30MKey Investors
Investment Group of Santa BarbaraCisco,HeadlineHeadline
2015-06-26IPO
2013-11-01Series Unknown
2009-08-18Series C· $8M
Leadership Team
Shane Trigg
President and CEO
Tim Eaton
Chief Financial Officer
Recent News
GlobeNewswire
2026-04-28
2026-04-27
The Motley Fool
2026-04-27
Company data provided by crunchbase