TechniBlend™ · 4 weeks ago
Field Service Technician (Remote)
United States
Full-time
Remote
Mid Level
3+ years expTechniBlend is a company specializing in machine performance and customer satisfaction. They are seeking a Field Service Technician to provide technical customer service and support, manage multiple customers and projects, and drive service success to improve customer retention and profitability.
Food and BeverageManufacturingCommercialSales
No H1B
Responsibilities
Support TechniBlend (OEM) equipment and systems at customer production facilities
Diagnose and troubleshoot mechanical, electrical and controls technical errors with equipment and determine and execute proper solutions
Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers
Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety
Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements
Provide best-in-class service with customers and collaborate professionally fellow technical service and engineering personnel
Provide training to the customers on equipment operations and maintenance procedures
Produce timely, accurate and detailed service reports
Comprehend customer requirements and make appropriate recommendations and modifications as required
Manage field service appointments and customer troubleshooting requests through Salesforce – Field Service Lightning
Ability to manage travel and expenses through expense management software while following company policies
Qualification
Required
Proven field service and technical service experience and aptitude
Ability to troubleshoot, test, repair and service technical equipment
Ability to work flexible shifts and adapt to changing work schedules
Willingness to travel up to 70% of the time (primarily domestic / USA)
Ability to work extended hours and weekends
Able to effectively organize, schedule, and carry out work assignments with minimal supervision
Read and interpret technical manuals, blueprints, diagrams
Understanding of the safe operation of hand tools and power equipment
Effective communication skills, verbal as well as written
Well-developed skills in problem solving and troubleshooting
Broad technical knowledge of process and/or industrial automation
Mechanical aptitude and ability to perform mechanical and physical tasks
Ability to support customers during and after hours on a scheduled basis
Associates or technical degree in engineering or related field required
Proficient knowledge of mechanical, electrical and process systems used in the brewing, food & beverage production industry
Experience with various control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen-Bradley systems
Experience with mechanical process equipment such as pumps, valves, meters and other components
Computer knowledge: Microsoft Office, Excel and Word, Salesforce, Syteline
Preferred
3 to 5 years of experience in installation, industrial maintenance, and troubleshooting of processing systems preferred
Prefer higher level education in engineering, electronics, programming, etc
Brewing, Food & Beverage processing equipment experience a plus
Ambitious, fun & flexible
Organized, with strong time management skills and a strong work ethic
Technical curiosity is critical
High attention to detail
Benefits
Comprehensive medical/dental programs
Life insurance
Generous paid time off program
Retirement savings plan with a company match
Company
TechniBlend™
TechniBlend is a leading supplier of beverage and liquid processing equipment & systems utilizing cutting edge technology, innovative components and optimal design features to serve the food & beverage industry, as well as the consumer products, and household & personal care industries.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-02-16Acquired
Leadership Team
Thomas Lex
Vice President & General Manager
Recent News
2022-12-16
BizTimes - Milwaukee Business News
2022-02-22
Company data provided by crunchbase