Contemporary Amperex Technology Kentucky LLC · 1 month ago
Service Delivery Engineer
Auburn Hills, MI
Full-time
Onsite
Mid Level
$70K/yr - $130K/yr
3+ years expContemporary Amperex Technology Kentucky LLC (CATK) is a U.S. subsidiary of a global leader in electric vehicle and energy storage batteries. The Service Delivery Engineer is responsible for maintaining customer relations, coordinating market operations, providing technical guidance, and conducting training activities to support commercial vehicles in the assigned region.
Automotive
Hiring Manager
Pengyang Liu
Responsibilities
Maintain customer relations for commercial vehicles within the assigned region; collect customer files; communicate and handle production and assembly issues; assist with on-site fault troubleshooting; liaise with OEMs for responsibility determination; communicate company technical solutions
Monitor spare parts allocation and delivery progress for commercial vehicles in the assigned region; assign and coordinate tasks and resources; explain customer impact due to missing parts and verify parts availability; coordinate tools and equipment; communicate and sign after-sales and warranty agreements
Align BMS technical information and on-site personnel for commercial vehicles within the region; assist QA in fault investigation; handle on-site resource request forms and provide technical guidance; support commissioning and sorting processes
Conduct OEM training, end-customer training, and internal company training; provide training on task allocation for service stations
Issue out-of-warranty appraisal forms, work orders, requests, and alerts for commercial vehicles in the assigned region; create and review on-site maintenance work orders; audit low-capacity data; review live battery replacement emails; review live battery GSS allocation
Promote battery replacement extensions and warranties; CTP repair business; maintenance services; recycling services; training and education services; liaison for agency services; collect value-added business leads
Coordinate requirements for commercial vehicle dealer stations in the assigned region; follow up on construction progress; assist with acceptance; provide guidance for all business operations post-acceptance
Supervise on-site maintenance quality at commercial vehicle service stations; provide technical guidance and support for complex cases; assist with spare parts queries, program queries, upper-level system queries; check SBOM tables and schematics
Manage 99-type incidents for commercial vehicles within the assigned region
Qualification
Required
Bachelor's degree or above, preferably in Automotive Engineering, Automation, Electrical, Electronics, or related fields
Must have proficiency in at least one of the following: electrical principles, mechanical structures, BMS, or vehicle applications; and be at least familiar with BMS message analysis and 8D fault analysis
Over 3 years of work experience; experience in technical support for automotive manufacturers or new energy suppliers is preferred, and candidates with direct project management experience are highly desirable
Regular, predictable on-site attendance is an essential function of this role
Ability to move throughout offices, manufacturing facilities, and construction areas, including walking, standing, bending, kneeling, and climbing stairs or ladders
Ability to lift and carry materials weighing up to 25–50 pounds, with occasional heavier lifting as required, with or without reasonable accommodation
Ability to work in varied environments, including offices, industrial, and construction settings
Willingness to travel to other job sites as business needs require
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with applicable law
Benefits
Comprehensive benefits package, including medical, dental, and vision coverage.
401(k) retirement plan with company match.
Paid time off and company holidays.
Professional development and growth opportunities.
Company
Contemporary Amperex Technology Kentucky LLC
Contemporary Amperex Technology Kentucky LLC (CATK) is a U.S.
201-500 employees
H1B Sponsorship
Contemporary Amperex Technology Kentucky LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
100%
Represents job field similar to this job
Engineering and Development
Trends of Total Sponsorships
*2025 (1)
2022 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase