impact.com · 2 weeks ago
Lead Technical Services Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
$95K/yr - $120K/yr
8+ years expimpact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships. As a Lead Technical Services Engineer, you will serve as a senior technical authority and mentor, guiding clients and your peers through complex technical challenges while leading integrations for enterprise clients.
Computer Software
Responsibilities
Lead complex integrations for enterprise clients, creating advanced technical solutions and authoring documentation to ensure their success
Own and resolve high-priority escalations from peers and clients, handling critical issues with urgency and implementing tooling or preventive measures to avoid future recurrence
Act as a key technical liaison between clients, Product, and Engineering, translating business needs into technical requirements and advocating for platform improvements
Mentor, coach, and provide technical guidance to all TSEs, fostering their growth through collaborative problem-solving and by serving as a peer escalation point
Innovate to improve platform scalability and reliability by identifying recurring issues, proposing scalable solutions, and leading initiatives to refine team processes
Author and maintain advanced troubleshooting documentation and reference materials that serve as a knowledge base for the entire team
Collaborate cross-functionally with Onboarding, Customer Success, and other teams to drive strategic improvements across the entire client lifecycle
Develop and lead internal training sessions to scale technical knowledge and best practices across the team and partner organizations
Qualification
Required
Bachelor's degree in a technical discipline plus approximately 8 years of relevant experience, or an equivalent combination of education and practical experience
Deep domain knowledge of the digital marketing ecosystem, SaaS platforms, and customer-facing technical support or services
Proven experience acting as a technical lead, mentor, or senior escalation point within a support or services team
Expert-level proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools
Demonstrated ability to analyze logs, data, and system behavior to troubleshoot highly complex issues, including writing and optimizing advanced SQL queries
Exceptional problem-solving and de-escalation skills, with a talent for navigating ambiguity and architecting creative solutions
Clear, confident communication skills, with the ability to act as a liaison and translate complex technical concepts for both technical and non-technical stakeholders
A strategic mindset with the ability to anticipate future challenges, proactively drive improvements, and lead through influence
Benefits
Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
Company
impact.com
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more.
1001-5000 employees
H1B Sponsorship
impact.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
8%
Represents job field similar to this job
Customer Service and Support
Engineering and Development
Product Management
Marketing
Trends of Total Sponsorships
*2026 (1)
2025 (9)
2024 (9)
2023 (9)
2022 (3)
2021 (2)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
David A. Yovanno
Chief Executive Officer, Board Director
Lisa Riolo
Co-Founder
Recent News
2025-10-02
MarTech Breakthrough
2025-08-14
Company data provided by crunchbase