ThoughtSpot · 1 week ago
VP, Customer Success and Growth
Mountain View, CA
Full-time
Hybrid
Director/Executive
10+ years expThoughtSpot is redefining business intelligence through AI-driven insights, and they are seeking a Vice President of Customer Success and Growth to lead their global strategy and execution of the customer journey. This role involves building a world-class post-sales organization and ensuring customers achieve measurable outcomes while driving strong net revenue retention.
Big DataArtificial Intelligence (AI)SaaSAnalyticsBusiness IntelligenceMachine Learning
Responsibilities
Build, unify, lead, and scale a global post-sales organization, including senior leaders and people managers across both customer success and professional services
Set clear expectations, operating models, and success metrics across segments and regions
Develop leadership bench strength through coaching, succession planning, and talent development
Foster a high-performance, customer-obsessed culture grounded in trust, intensity, and innovation
Own net revenue retention, renewals, and expansion strategy across the customer lifecycle
Drive customer onboarding and the effective delivery of implementation services for Thoughtspot customers in both direct and via channel delivery partners
Ensure customers achieve clear, measurable value aligned to their business objectives
Partner with Sales leadership on account strategy, renewals motion, and expansion planning
Serve as an executive sponsor for key strategic accounts and critical escalations
Define and own the operating cadence, KPIs, and inspection rhythms
Partner internally to scale processes, tooling, and data models that enable consistency and predictability
Use customer health, usage data, and financial metrics to proactively manage risk and growth
Continuously evolve the customer success and professional services model to support ThoughtSpot’s product strategy and go-to-market motion
Act as the executive voice of the customer, influencing Product roadmap, Support strategy, and GTM priorities
Drive tight alignment across Sales, Product, Marketing, Support, and Finance to deliver a seamless end-to-end customer experience
Collaborate with executive peers to shape company strategy through customer insights and outcomes
Lead through complexity, ambiguity, and scale - anticipating risks and designing forward-looking solutions
Own executive-level escalations and guide teams through high-impact customer challenges
Champion change management as the business, product, and customer needs evolve
Establish a learning culture that encourages innovation, feedback, and iteration
Qualification
Required
10+ years of experience in Customer Success, Account Management, Professional Services and/or post-sale leadership within enterprise SaaS
5+ years leading and scaling multi-layered organizations with senior leaders reporting in
Proven track record of driving net revenue retention, customer adoption, and long-term enterprise partnerships
Strong operational acumen with experience building scalable CS processes, metrics, and systems
Exceptional executive presence, communication skills, and ability to influence at the C-suite level - internally and externally
Strong background of implementing change management at scale
Strategic mindset with the ability to balance vision, execution, and people leadership
Passion for customer value, AI-powered analytics, and leading teams through growth and change
Experience managing a globally distributed team (inclusive of India)
Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality
Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality
Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions
Write effective prompts to get the most accurate and creative results from AI tools
Curiosity in exploring new AI tools
Adaptability to quickly learn and implement new, emerging AI technologies
Critical thinking to know when to identify when AI should be used versus when human judgement is necessary
Preferred
Prior experience in Data & Analytics is preferred
Company
ThoughtSpot
ThoughtSpot is the AI-native Intelligence Platform for every enterprise, on a mission is to create a more fact-driven world through data.
501-1000 employees
H1B Sponsorship
ThoughtSpot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
12%
Represents job field similar to this job
Sales
Engineering and Development
Customer Service and Support
Product Management
Creatives and Design
Marketing
Management and Executive
Trends of Total Sponsorships
*2026 (3)
2025 (16)
2024 (18)
2023 (17)
2022 (21)
2021 (22)
2020 (22)
Funding
Current Stage
Late StageTotal Funding
$663.7MKey Investors
March CapitalSnowflake VenturesLightspeed Venture Partners
2024-02-01Secondary Market
2021-11-15Series F· $100M
2021-09-04Secondary Market
Leadership Team
Ketan Karkhanis
CEO
Ajeet Singh
Co-founder and Executive Chairman
Recent News
2026-03-20
2026-03-12
Company data provided by crunchbase