Gallagher · 2 weeks ago
Network Voice Engineer - Contract
United States
Full-time, Contract
Remote
Senior Level
$122K/yr - $238K/yrGallagher is a global community focused on empowering businesses and individuals. They are seeking a skilled Voice Engineer to manage and integrate voice communication systems during mergers and acquisitions, ensuring seamless integration and minimal disruption to operations.
ConsultingFinanceProperty & Casualty InsuranceFinancial ServicesInsuranceManagement ConsultingRisk Management
No H1B
Hiring Manager
Nayana Jodigatte Chinnappa
Responsibilities
Design, configure, and implement Microsoft TEAM’s dialing infrastructure, including end users, auto attendants, queues and other related technologies
Design, configure, and implement Genesys Cloud infrastructure, including agents, call flows, queues, integrations and other related technologies
Collaborate with cross-functional teams to assess the voice communication requirements of mergers, acquisitions, and other corporate restructuring activities
Manage the migration and consolidation of voice networks, ensuring minimal disruption to business operations
Troubleshoot and resolve voice-related issues, including call quality, connectivity, and voice application problems
Coordinate with external vendors and service providers to ensure the successful integration of voice systems
Provide technical support to end-users, including troubleshooting and resolving voice-related problems
Create and maintain documentation, including network diagrams, configurations, and standard operating procedures
Stay up-to-date with industry trends and advancements in voice technologies, and make recommendations for improvements and enhancements
Qualification
Required
Proven experience as a Voice Engineer or similar role, with a strong understanding of Microsoft TEAMs and Cisco voice technologies and protocols
In-depth knowledge of Cisco Unified Communications Manager (Call Manager), Unity Connection, TEAMs and related technologies
Experience with voice gateways, SIP trunking, and voice codecs
Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex voice-related issues
Familiarity with network security principles and best practices
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and provide technical support to end-users
Ability to work independently and manage multiple tasks simultaneously
Strong attention to detail and organizational skills
Flexibility to work outside regular business hours, as needed, for system maintenance and upgrades
Preferred
Cisco or Microsoft certifications, such as MS-720. CCNA Voice, CCNP Voice, or CCIE Voice, are highly preferred
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
Founded in 1927
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
BetaKit
2026-08-11
Beinsure: Insurance, Reinsurance & InsurTech Media
2026-08-08
Company data provided by crunchbase