Oracle · 1 month ago
Client Services Support Delivery Consultant
United States
Full-time
Remote
Mid Level
$28.94/hr - $67.88/hr
5+ years expOracle is on a mission to create a human-centric healthcare experience powered by unified global data. They are seeking a Senior Delivery Consultant to lead change and incident management for a key healthcare client, ensuring the seamless performance of critical electronic healthcare systems that directly impact clinicians and patient care.
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No H1B
U.S. Citizen Only
Responsibilities
Serve as the primary point of contact and trusted advisor for all change and incident management activities at a client site
Lead the end-to-end lifecycle of incidents and defects, ensuring timely resolution and clear, proactive communication
Manage change requests and system enhancements, partnering with technical teams and stakeholders to deliver impactful improvements
Analyze system trends, performance data, and client feedback to identify and drive continuous improvement opportunities
Develop and deliver clear communication strategies, including executive updates, reporting, and presentations
Collaborate across consulting, product, engineering, and support teams to anticipate client needs and drive successful outcomes
Qualification
Required
5+ years in client-facing healthcare IT roles, with a focus on EHR/EMR systems (Cerner Millennium strongly preferred)
Proven experience managing incident and change processes in clinical or healthcare environments
Strong understanding of ITIL practices, including incident and change management
Excellent communication, stakeholder management, and negotiation skills
Analytical mindset with a passion for problem-solving and process improvement
Remote role based in the United States
U.S. citizenship required
Requires 80% travel to client sites
Preferred
ITIL Foundation, CSM/CSP, or similar
Cerner or other EHR/EMR certifications
Benefits
May be eligible for equity.
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$55.75BKey Investors
CitiHSBC,JPMorgan Chase & Co.Sequoia Capital
2026-02-01Post Ipo Equity· $5B
2026-02-01Post Ipo Debt· $25B
2025-09-24Post Ipo Debt· $18B
Leadership Team
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Hilary Maxson
Chief Financial Officer
Recent News
2026-07-19
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