Mento · 4 weeks ago
CX Coach (VP+)
United States
Full-time
Remote
Director/Executive
20+ years expMento is seeking senior leaders in customer success roles who are passionate about developing and coaching individuals. The role involves providing 1:1 coaching to members, participating in training sessions, and being an active member of the Mento coaching community.
Information TechnologyTelecom & CommunicationsProfessional ServicesCareer PlanningInternet
Responsibilities
Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools
Participating in ongoing training sessions to improve coaching abilities and skills
Communicating with members via your Mento email or via chat in the Mento App in between sessions
Being an integral member of the Mento coaching community by sharing coaching tools and insights — helping enhance our coaching practices and fulfill our mission of empowering people to thrive in jobs that they love
Acting with kindness, respect, and empathy as an ambassador of the Mento community
Qualification
Required
20+ years experience managing customer success/experience teams either at or adjacent to the technology industry
Experience coaching individuals (coaching certification is a plus but not required)
Ability to dedicate a minimum of 12+ hours per month to coaching at Mento for the next 24+ months
Capacity to give a minimum of three to five hours per week towards Mento regardless of other commitments
Ability to work with Mento for a minimum of 24 months
Must be based in North America or Europe
Preferred
Coaching certification
Excited about growing your coaching skills
Bringing a growth-mindset to the experience
Benefits
Select bonuses that incentivizes engagement with our membership and community growth on our platform
Company
Mento
Mento is a career coaching and mentorship platform.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$7.9M2023-02-01Seed· $5.95M
2020-10-01Pre Seed· $1.95M
Leadership Team
Jamie Albers
Co-founder & Co-CEO
Kya Fee
Partnerships Manager
Recent News
FF News | Fintech Finance
2025-09-19
Company data provided by crunchbase