Omada Health · 1 month ago
Enterprise Customer Success Manager
United States
Full-time
Remote
Senior Level
$152K/yr - $183K/yr
6+ years expOmada Health is on a mission to inspire and engage people in lifelong health. They are seeking an Enterprise Customer Success Manager to onboard, implement, and manage relationships with their largest enterprise customers, ensuring satisfaction and driving growth.
HealthcareBiotechnologyWellnessHealth CareMedicalTherapeutics
Responsibilities
Own implementation and onboarding, including project‑managing technical integrations with internal and client teams
Build and nurture strong, strategic, long‑term relationships across all levels of client organizations
Develop and execute strategic account and BoB plans, including growth and expansion strategies
Use data, analytics, and industry insights to communicate value, deliver QBRs, and influence client decisions
Identify and execute on upsell, cross‑sell, and multi‑product expansion opportunities while proactively managing retention and churn risk
Lead cross‑functional collaboration and CX process‑improvement efforts to solve complex customer challenges
Cultivate partnership opportunities (speaking engagements, testimonials, pilots, claims/ROI analyses) and travel to client sites ~1x per quarter
Qualification
Required
Bachelor's degree and 6+ years of relevant professional experience
Proven experience owning post‑sales implementation in collaboration with technical teams
Background working with organizations ranging from startups to Fortune 50 enterprises
Experience in field sales or account management focused on upsell, cross‑sell, and renewals
Demonstrated success managing complex projects and using data to tell stories and drive decisions
High proficiency with Salesforce, Excel, PowerPoint, and Google Suite
Proven strategic account leader with proactive, solution‑oriented salesmanship and consultative approach
Strong relationship builder with high emotional intelligence, executive presence, and excellent communication and presentation skills
Ability to understand complex commercial relationships and advocate for the collective voice of the customer internally
In‑depth knowledge of healthcare analytics and data, with strong ability to tell a story with data
Highly organized, strong judgment and prioritization, and comfort leading cross‑functional workstreams
Collaborative team player who contributes to CX thought leadership and process improvement
Preferred
Experience with large enterprises and understanding of chronic disease prevention, US healthcare, digital health, and startup environments
Benefits
Competitive salary with generous annual cash bonus
Equity grants
Remote first work from home culture
Flexible Time Off to help you rest, recharge, and connect with loved ones
Generous parental leave
Health, dental, and vision insurance (and above market employer contributions)
401k retirement savings plan
Lifestyle Spending Account (LSA)
Mental Health Support Solutions
Company
Omada Health
Omada Health is a digital behavioral medicine company that helps members change their mindsets to improve health and build lasting change.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$528.52MKey Investors
FidelityPerceptive AdvisorsIntermountain Ventures
2025-06-06IPO
2025-05-27Secondary Market
2023-01-01Debt Financing· $80M
Leadership Team
Sean Duffy
Co-Founder & CEO
Sunil Kayiti
Chief Technology Officer
Recent News
2026-05-09
2026-05-09
Investor's Business Daily
2026-05-08
Company data provided by crunchbase