Intuit · 1 week ago
Principal, Lighthouse Customer Engagement
San Diego, CA
Full-time
Onsite
Senior Level, Lead/Staff
$197K/yr - $266K/yr
7+ years expIntuit is committed to understanding and serving its customers through the Lighthouse program. The Lighthouse Customer Engagement Principal will act as a strategic partner to leadership, ensuring operational excellence and enhancing customer relationships while driving program growth and retention strategies.
AccountingFinanceFinTechCloud ComputingSoftwareFinancial ServicesPaaS
Responsibilities
Own and deepen relationships with key Lighthouse customers, serving as their primary point of contact
Advocate internally to reduce friction, remove roadblocks, and influence product and experience improvements
Develop and execute engagement strategies aligned to customer outcomes and business priorities
Operate with agility in a fast-paced, evolving environment
Step beyond defined responsibilities to support broader customer-focused initiatives and strategic projects
Navigate and influence across a complex, cross-functional organization to deliver results
Build and scale the operational infrastructure, processes, and engagement playbooks needed to support Lighthouse program growth with rigor and consistency
Drive disciplined execution across customer engagements by ensuring clear next steps, stakeholder alignment, and follow-through on commitments
Identify operational friction across teams and proactively remove barriers to deliver a seamless, high-touch customer experience
Identify expansion opportunities by uncovering unmet customer needs
Strategically connect customers to the breadth of the Intuit ecosystem to streamline operations and fuel growth
Drive retention through proactive engagement and value realization
Partner with analytics to identify high-value prospects
Design and execute thoughtful, multi-channel outreach strategies to grow Lighthouse participation
Collaborate closely with Product, Marketing, Sales, Analytics, and other stakeholders
Influence roadmap discussions and advocate for Lighthouse priorities
Align teams around shared customer outcomes
Qualification
Required
You are deeply committed to understanding customer needs and consistently exceeding expectations, especially at the executive level
You thrive in fast-moving environments, take initiative without waiting for direction, and are energized by building while scaling
You have strong business instincts and a track record of driving measurable growth, retention, and customer impact
You know how to lead without authority, align diverse stakeholders, and move complex initiatives forward
You communicate clearly and persuasively, translating complex ideas into compelling narratives for senior audiences
Experience in SaaS and financial technology (fintech) environments, with a strong understanding of subscription models, product-led growth, customer lifecycle management, and the regulatory and compliance considerations unique to fintech
7+ years in a senior customer-facing role (Operations, Customer Experience, Sales Engineering, or similar)
Proven success driving growth, retention, and strategic customer outcomes
Bachelor's degree in Business, Marketing, Finance, or a related field, or equivalent experience
Preferred
Experience with CRM systems (e.g., Salesforce, HubSpot)
Familiarity with Intuit's ecosystem
Solution consulting experience
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Sales
Engineering and Development
Product Management
Management and Executive
Marketing
Accounting and Finance
Legal and Compliance
Customer Service and Support
Human Resources
Creatives and Design
Education and Training
Trends of Total Sponsorships
*2026 (125)
2025 (692)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$14.32BKey Investors
JP Morgan ChaseKleiner Perkins,Sierra Ventures,Technology Venture Investors
2026-01-30Post Ipo Debt· $5.8B
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Marianna Tessel
Chief Technology Officer
Recent News
Company data provided by crunchbase