ARAG Legal Insurance · 3 days ago
Regional Client Manager
Des Moines, IA
Full-time
Hybrid
Mid Level
3+ years expARAG Legal Insurance is hiring a Regional Client Manager responsible for organizing and managing a large client portfolio. The role involves building relationships, managing communications, and developing strategies to increase revenue while ensuring client satisfaction.
Health InsuranceProperty & Casualty InsuranceInsuranceLife Insurance
Responsibilities
Builds and strengthens relationships with contacts within large client portfolio
Manages communications between ARAG and client portfolio
Manages and maintains day-to-day relationships with client contacts and broker/consultant and actively solve problems with client
Conducts client video, web or teleconferences to review overall performance and clients benefit strategies
Develop a strategic plan to increase revenue within client portfolio
Creates strategy around product up-sell, renewal, and annual review activities that will optimize revenue results
Partners collaboratively with the internal and external staff to manage the implementation strategy and communication process
Conducts educational webinars for employees and clients
Serves as supporting role for Sr. Client Manager and/or Director on National Account activities
Partners with Senior Client Manager to provide day to day administration of client portfolio for 4,000 life groups and up
Serves as primary contact in the event that the Sr. Client Manager and/or Director is traveling, on PTO or away from the office
Work cross-functionally with ARAG managers and other associates to implement client plans
Manages day-to-day activities for large volume client portfolio and fulfill requests
Coordinates internal communications regarding clients. Provides support to other internal areas on client requests
Ensures client data is accurate and maintained effectively within all internal systems
Ensures all contractual requirements are being met
Serves as a positive role model by representing the ARAG at its Best
Other duties as assigned
Qualification
Required
Specific knowledge of client management and relationship building is required
Strong verbal and written communication skills, including strong presentation and public speaking skills
Highly organized and detail oriented
Results oriented with the ability to self-motivate
Ability to work independently in a remote setting as well as in a team-based collaborative environment
Strong ability in project management and computer skills such as Word, Excel and PowerPoint
Possess strong customer service skills
Sales skills including negotiating and influencing results, providing consultative services, problem solving and conflict resolution
Ability to develop innovative ideas and solutions
Four-year college degree in business, marketing or communications from an accredited college or university and/or related work-experience required
Minimum 3+ years of experience in the field of sales and/or client management required
At least 10% travel required throughout the year as deemed necessary and appropriate by client
Preferred
Working knowledge of insurance products and/or employee benefits is preferred
Legal services experience and/or employee benefits experience preferred
Company
ARAG Legal Insurance
ARAG Legal Insurance is an insurance company that offers life, health, family, and group insurance services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Murray
President & CEO
Melinda Dabney, ABC
Manager, Marketing for Partners, Clients and Eligibles
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