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Customer Success Manager jobs in United States
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Glimpse · 1 month ago

Customer Success Manager

positionNew York, NY
timeFull-time
remoteOnsite
seniorityMid Level
money$110K/yr - $150K/yr
date3+ years exp
Glimpse is a company that helps leading consumer brands unlock retail cashflow through AI agents. They are seeking a Customer Success Manager to understand customer pain points, manage projects, and build relationships to ensure long-term retention and expansion.
Artificial Intelligence (AI)Big DataRetailData ManagementData StorageRetail TechnologySales Automation

Responsibilities

Deeply understand each customer’s goals, workflows, and success criteria to deliver meaningful value and ensure long-term retention
Own renewals for a portfolio of accounts: manage forecasting, renewal plans, stakeholder mapping, and commercial conversations
Quantify and communicate impact: use data and systems thinking to build ROI narratives for operational users and executive sponsors
Identify and execute expansion opportunities by uncovering new workflows, teams, and products that increase value and grow accounts
Guide customers through onboarding and early lifecycle to ensure smooth implementations and fast time-to-value
Serve as a thought partner: advise customers on best practices, connect them to the right resources, and help them operationalize Glimpse
Provide lightning-fast support, both reactively (issues/questions) and proactively (risk detection, enablement, best practices)
Distill customer feedback into actionable insights for Product and GTM teams to improve the roadmap, onboarding, and messaging

Qualification

Customer SuccessAccount ManagementRenewalUpsell conversationsAnalytical abilityOperational workflow debuggingData analysisCPG domain knowledgeRetail domain knowledgeTrade promotionsChargebacksEDIERP ecosystemsExecutive presenceSynthesis

Required

3+ years of experience in a customer-facing role at a software startup (Account Management, Customer Success, Implementation, Solutions, or similar)
Proven ability to run renewal and upsell conversations with a value-first, outcomes-driven approach
High ownership and scrappiness: bias for action, strong follow-through, and comfort operating in ambiguity
Strong analytical ability: can dig into data to communicate value, diagnose risk, and build credible ROI stories
Ability to debug operational workflows: map processes, identify breakdowns, and drive solutions across teams
Excellent executive presence & communication (written + verbal): clear, confident, and organized with stakeholders at all levels
Strong synthesis: able to distill messy customer conversations into crisp takeaways, priorities, and next steps

Preferred

Experience with CPG, retail, deductions, trade promotions, chargebacks, EDI, or ERP ecosystems

Benefits

Competitive salary and equity options
Relocation assistance provided to New York City
Comprehensive medical, dental, and vision insurance
401(k) plan
Unlimited PTO

Company

Glimpse

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company-logo
Glimpse enables online brands to launch and distribute showrooms without the hefty costs of retail.
dateFounded in 2020
location
New York, New York, USA
people-size11-50 employees
web-link
https://www.tryglimpse.com/

Funding

Current Stage
Early Stage
Total Funding
$53.36M
Key Investors
Andreessen Horowitz8VCGSR Ventures,Lisa Vangreddig
2026-03-25Series A· $35M
2025-04-08Series A· $10M
2022-03-29Seed· $6.2M

Recent News

Pulse 2.0
Glimpse: $35 Million Raised For AI Platform Powering CPG And Retail Operations
2026-04-06
thesaasnews.com
Glimpse Raises $35 Million in Series A
2026-04-06
Ventureburn
Glimpse $35M Funding Boost for AI‑Driven Retail Automation
2026-04-04
Company data provided by crunchbase