Chartis · 1 month ago
Business Process Consultant, Epic Patient Access
United States
Full-time
Remote
Senior Level
$118K/yr - $172K/yr
5+ years expChartis is a company dedicated to transforming US healthcare through innovative strategies and solutions. They are seeking a Business Process Consultant to improve patient access operations and digital engagement by designing workflows and collaborating with various teams to align initiatives with organizational goals.
ConsultingHealthcareInformation TechnologyProperty & Casualty InsuranceLegalHealth CareInsurance
Responsibilities
Workflow Analysis and Design: Evaluate current front-end patient access workflows (scheduling, registration, referrals, etc.) and digital engagement workflows (e.g., patient outreach, scheduling channels, communication strategies). Identify bottlenecks, compliance risks, and opportunities for improved patient access and experience. Design future-state workflows aligned with Epic and Cheers best practices
System Configuration and Build: Advise IT teams on best practices for configuring Epic’s patient access modules (Cadence, Prelude, Referrals, Welcome, and RTE) and Cheers functionality. When needed, complete in-system configuration/build
Stakeholder Collaboration: Partner closely with clients’ revenue cycle, digital/patient experience, compliance, IT, and clinical teams. Act as liaison between operational and technical stakeholders by translating business needs into Epic and Cheers solutions
Optimization and Reporting: Develop and/or monitor key performance indicators (KPIs) across patient access and digital engagement. Recommend ongoing improvements and system enhancements. Guide reporting efforts using Clarity, Caboodle, Reporting Workbench, and other tools
Testing and Validation: Guide and support testing efforts (unit, integrated, user acceptance testing, etc.) across both patient access and digital engagement solutions
Regulatory and Compliance Guidance: Ensure workflows support accurate data capture for demographics, insurance, referrals, and patient communications to ensure clean claims and compliant outreach practices
Project Management: Develop and manage project plans, anticipate and resolve issues, facilitate change management, and present project updates to leadership. Lead teams through successful end-to-end work plan execution
Client Communication: Create concise, and client-ready communications with clear storylines and actionable recommendations
Qualification
Required
5+ years in a patient access leadership role
Experience with Epic Cheers functionality (implementation, optimization, and certification strongly preferred). Certification in Cadence and Cheers required
In-depth understanding of patient scheduling and registration workflows, front-end revenue cycle and financial clearance processes, healthcare compliance, and patient experience considerations
Strong project management and communication skills
Ability to bridge technical configuration with operational needs
Strong ability to speak to and drive organizational KPIs
Demonstrated ability to clearly communicate with all levels of an organization, both verbally and in writing
Preferred
Additional Epic patient access certifications preferred
Benefits
Medical
Dental
Vision
HSA
FSA
Disability insurance
Life insurance
401(k) match
Paid time off
Wellness stipend
Additional voluntary benefits
Company
Chartis
The challenges facing US healthcare are longstanding and all too familiar. We are Chartis, and we believe in better.
501-1000 employees
H1B Sponsorship
Chartis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
100%
Represents job field similar to this job
Management and Executive
Trends of Total Sponsorships
*2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
RLH Equity Partners
2024-08-14Private Equity
2024-08-14Acquired
2012-12-07Private Equity
Leadership Team
Ken Graboys
Chief Executive Officer
Sara Vaezy
Managing Partner & Chief Product & Technology Officer
Recent News
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