Pepper · 1 month ago
Director of Customer Success (SEO/GEO)
United States
Full-time
Remote
Director/Executive
10+ years expPepper is a company shaping the future of marketing services, focusing on SEO, content, and customer success. The Director of Customer Success will lead client growth and delivery excellence while managing P&L responsibilities and ensuring operational delivery systems for a world-class customer experience.
Digital MediaMarketingMedia and EntertainmentContentContent Marketing
Responsibilities
Lead a team responsible for client adoption, retention, and expansion across enterprise portfolios
Set and deliver against US-level customer experience KPIs, including NPS, retention, growth, and portfolio profitability
Build trusted executive relationships with CMOs, Heads of Marketing, and growth leaders
Drive consistent business outcomes tied to SEO, content strategies, organic acquisition, and brand authority
Own the Profit & Loss responsibility for a portfolio of enterprise accounts
Forecast, plan, and deliver revenue growth, renewals, and upsell motions
Collaborate with sales, strategy, and marketing to develop scalable pricing and service models
Architect and refine delivery systems, playbooks, and operational frameworks that ensure predictable outcomes and world-class execution
Ensure cross-functional coordination between SEO, content operations, analytics, product, and automation teams
Champion process excellence across onboarding, engagement, delivery, and reporting
Provide senior strategic guidance across SEO, organic growth, content strategy, creative campaigns, and performance measurement
Translate data and analytics into actionable recommendations that demonstrably improve search visibility, traffic, leads, and business impact
Partner with product and engineering to inform feature roadmaps that enhance customer success capabilities
Qualification
Required
10+ years in a customer success, client leadership, or strategic account role focused on marketing services (SEO, content, digital growth)
Proven experience owning P&L, revenue growth, and profitability with enterprise clients
Strong domain expertise across SEO strategy, content marketing, organic audience growth, and performance measurement
History of building or scaling delivery systems, playbooks, or platforms that support service excellence
Comfortable with data-driven decision-making and using insights to drive customer outcomes
Outstanding communication skills and ability to interact with senior client stakeholders
Preferred
Experience in a technology-led services environment, blending delivery with product/system innovation
Familiarity with or passion for AI, automation, and tech-enabled growth engines in marketing
Demonstrated ability to operate in ambiguous, high-growth contexts where systems and culture are evolving
Entrepreneurial mindset, ownership mentality, and a bias for action
Company
Pepper
Pepper is an AI-powered content marketing platform with an expert-led talent marketplace.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$18.66MKey Investors
Bessemer Venture PartnersLightspeed India PartnersTitan Capital
2022-06-08Series A· $14.15M
2020-10-13Series A· $4.2M
2020-02-25Seed· $0.31M
Leadership Team
Anirudh Singla
Founder & CEO
Rishabh Shekhar
Co-Founder & Chief Operations Officer
Recent News
EIN Presswire
2025-10-03
2025-09-30
Company data provided by crunchbase