Lovesac · 2 weeks ago
Sr. Director, Digital Commerce Innovation
United States
Full-time
Remote
Director/Executive
$190K/yr - $220K/yr
10+ years expLovesac is a fast-growing furniture company dedicated to providing adaptable and comfortable furniture solutions. The Sr. Director, Digital Commerce Innovation will lead digital transformation efforts for the Web and eCommerce teams, focusing on technical roadmaps and enhancing customer-facing platforms.
Consumer GoodsE-CommerceHome ServicesRetailFurniture
No H1B
Responsibilities
This position will help lead from a Digital Strategy, eCommerce and Technology standpoint, with the goal to develop and execute Lovesac’s eComm roadmap by integrating NEW customer-facing platforms and experiences (web, mobile, app, portals)
Strong ability to translate business and brand priorities into detailed technical requirements and user stories to boost eCommerce metrics (awareness, engagement and conversion)
Be a problem solver to offer strategic, scalable, secure, and high-performing solutions
Oversee platform integrations across CRM, new product and app launches, marketplaces, platforms and data platforms
Drive business strategy by delivering a connected, end-to-end and omni-channel experience
Champion the use of AI and automation to scale insights, reduce manual effort, and accelerate decision-making
Partner to continuously improve platform performance, uptime, page speed, and stability
Manage and elevate feature developments and platform/app modernization to continuously better Lovesac’s CDJ
Have a strong understanding of eCommerce reporting metrics, what levers to pull/push in order to drive revenue, engagement and conversion for Lovesac’s digital channels
Uphold compliance and partnership between eCommerce, Brand, Creative and Tech teams
Partner to ensure all platforms are in sync with release planning, user testing, and production deployment readiness
Evaluate and manage third-party vendors/ agencies and technology partners, depending on business need
Guide platform optimization and investment decisions using data and analytics
Ensure proper tagging, tracking, and analytics implementation is taking place across all new and existing web experiences and channels
Strong negotiation skills with ability to own a P&L and a group of select vendors
Perform any other reasonable duties for this role as requested by management
Primary KPI’s: Revenue, Engagement, Conversion, Seamless integration and experience build across all customer-facing channels
Qualification
Required
Bachelor's degree in information technology, Computer Science, Engineering, or related field required
Minimum of 10 years managing and leading eCommerce platforms, with experience in full-price/off price channels, app development and integration and overall strategic transformation within the Digital field
5+ years owning strategy and execution in a digital environment for an enterprise organization, in retail
Experience working closely with commercial, marketing and tech teams
Experience, leadership and understanding and ability to navigate between eCommerce platforms, Order Management Systems, PIM, Payment gateways, ERP integration, Supply chain systems and CRM platforms
Strong familiarity of how eCommerce platforms, SI, APIs, integrations, and system architecture (Cloud-native architecture, Microservices design, API-driven systems, Salesforce Commerce Cloud, Headless commerce, AWS, etc.); all work together
Ability to balance business needs with technical constraints within marketing guardrails
Proactive leader with a passion for exploring and advocating for emerging digital technologies (e.g., AI, LLMs) to advance ongoing digital transformation
Demonstrated ability to prioritize and deliver high-impact work within constrained resources
Collaborative leader who can think strategically while remaining hands-on and execution-focused
Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines
Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for mandatory meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings and events, vendor visits)
Open to some travel requirements, if need be, but prepared to travel for Lovesac's Connection Weeks (once a quarter) and ManagerFest
Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times
Preferred
Master's degree preferred
Benefits
Annual Bonus Program
Annual and Inaugural Grant Equity Awards
401K Matching Contribution
Financial Wellness Tools
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Paid Parental Leave
Life/AD&D
Short Term and Long-Term Disability
Critical Illness and Accident Insurance
Employee Assistance Program
Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire
8 paid company recognized holidays
Pet Insurance
Generous Associate Discounts
Company
Lovesac
Lovesac is the maker of Sactionals, the world's most adaptable couch.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$10MKey Investors
Satori Capital
2018-06-26IPO
2017-06-26Series Unknown· $10M
Leadership Team
Shawn Nelson
Founder & CEO
Jacob Pat
Chief Technology and Digital Transformation Officer
Recent News
TradingView
2026-06-15
WSJ.com: US Business
2026-06-12
Hartford Business Journal
2026-06-12
Company data provided by crunchbase