Make-A-Wish America · 3 weeks ago
Director, Wish Relations
United States
Full-time
Remote
Director/Executive
$123K/yr - $133K/yr
7+ years expMake-A-Wish America is the world’s largest wish-granting organization, dedicated to granting the wish of every eligible child. The Director of Chapter Wish Relations will manage a team to support wish granting efforts and ensure high-quality, child-focused experiences across the network.
Non ProfitFamily & CareHealthcareCharityChildrenHealth Care
No H1B
Responsibilities
Manage and support the team in their partnership with chapters, ensuring key goals, support and strategies are aligned with clearly defined deliverables
Serve as a trusted mission program advisor to chapter CEOs and mission leaders to engage in strategy conversations and support leaders on high change periods
Implement a defined shared service model to support chapter wish granting and provide strategic consultation to mission leaders and program staff
Develop annual strategies to continue to leverage the power of the network and chapter talent through chapter-to-chapter collaboration and support
Evaluate and allocate strategic resource investments with measured ROI
Facilitate cross chapter workgroups and forums to share best practices, address common challenges, and disseminate scalable tools and resources
Serve as a key liaison between chapters and Chapter & Mission Advancement teams, elevating chapter needs, innovations, concerns, and emerging trends to inform enterprise decision making
In collaboration with VP and Sr. Director for Mission Advancement sources, develops, curates, and maintains templates, tools, and best practices for enterprise-wide use, ensuring clarity, consistency, and applicability across chapters
Support chapters in implementing wish related components of local and enterprise strategic plans
Support chapters in achieving KPIs related to wish journey and wish experience. Analyze mission data, dashboards, and operational trends to elevate insights, identify gaps, and recommend improvements
Builds and maintains strong, trust-based relationships with chapter leaders to ensure alignment with enterprise strategy and mission priorities
Partner in content creation for national conferences, Board and CEO trainings, meetings, and summits to strengthen the network and our mission
Partner with CRLs, Mission, Volunteer Engagement and Chapter Operations Support teams to activate resources for distressed chapters
Participate in the development and delivery of training for chapter mission staff, including onboarding, coaching, and professional development resources
Support chapters in adhering to wish standards, compliance requirements, safety guidelines, and documentation expectations
Promote a culture of excellence, learning, collaboration, and innovation across chapters and national partners
Responsible for hiring, performance management, training, supervising, and all aspects of coaching staff reporting to this position
Qualification
Required
Bachelor's degree required, nonprofit management, business or related field preferred
7+ years of leadership experience in a federated non-profit organization required and Make-A-Wish experience preferred
Excellent knowledge of nonprofit resources and best practices in the areas of program delivery, volunteer recruitment, training of Boards and staff, community development, budgeting/financial management, operations, finance, and nonprofit regulatory requirements
Demonstrated experience in project management, research, and data analysis, change management, program delivery, business planning and board/committee support
Strong knowledge of Microsoft Office applications required, including demonstrated expertise in Word and Excel
Benefits
Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
Competitive compensation with annual incentive potential
Health Savings Account and Flexible Spending Account Options
Health Reimbursement Account fully funded by Make-A-Wish America
Short Term Disability*, Long Term Disability* and Life Insurance
Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
401(k) Retirement Savings Plan with 5% match after one year of service
Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires
Up to 15 PTO days
10 Sick Days
11 Paid Holidays
2 Volunteer Days after one year of service
2 Personal Days accrued annually
Parental Leave
Employee Awards and Recognition Programs
Individual and Leadership Development
Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
Company
Make-A-Wish America
Together, we create life-changing wishes for children with critical illnesses.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Leslie Motter
Chief Executive Officer
Recent News
Company data provided by crunchbase