PetVet Care Centers · 1 month ago
Supervisor Veterinary Receptionist (Care Coordinator) - Memphis Veterinary Specialists & Emergency
Memphis, TN
Full-time
Onsite
Entry, Mid Level
$18/hr - $24/hr
1+ years expPetVet Care Centers' Memphis Veterinary Specialists & Emergency is currently seeking a Supervisor Care Coordinator to join their team. The role involves supervising care coordinators, ensuring efficient client interactions, and managing various administrative tasks related to client payments and scheduling.
HealthcarePetHealth CareMedical
Responsibilities
Supervise care coordinators, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding reception duties
Schedule care coordinators according to staffing needs, serving as a care coordinator, as needed
Receive client complaints and concerns regarding reception, escalating issues to Hospital Manager, as needed
Maintains specialist (non-emergency doctors) scheduling information and changes
Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
Process refunds, returns, and credits, as needed by location
Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
Serve as back-up to Hospital Manager for maintenance or building issue resolution
Other duties as assigned by Manager
Qualification
Required
High School diploma or equivalent
Minimum 1 year customer service experience
Veterinary environment, terminology, and protocols
Working in a team environment
Customer Service
Handling multiple tasks and priorities
Multi-line telephone systems
Organization skills
Attention to detail
Verbal and written communication skills
Supervisory and staff scheduling skills
Basic math skills
Properly handling and accounting for cash and client payments
Good interpersonal skills
Preferred
At least 1 year veterinary medical receptionist experience preferred
Benefits
Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources
Company
PetVet Care Centers
PetVet Care Centers is an operator of specialty and general practice animal hospitals in the United States.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$675MKey Investors
Golub Capital
2017-12-27Acquired
2017-06-13Debt Financing· $675M
Leadership Team
Tony DiPippa
Chief Financial Officer
Anthony Loomis
Chief Medical Officer
Recent News
2025-03-04
Company data provided by crunchbase