Cypress HCM · 1 month ago
IT Eval QC Lead
United States
Contract
Remote
Mid Level
$80/hr - $110/hr
3+ years expCypress HCM is seeking an IT Eval QC Lead to support a high-priority evaluation campaign. The role involves monitoring data collection processes, performing quality control, and ensuring high standards in deliverables related to IT and enterprise systems management.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Review incoming tasks, deliverables, and rubrics to confirm they meet campaign standards for complexity, feasibility, completeness, clarity, and consistency
Review materials for domain realism, including realistic IT or network workflows, appropriate system and security constraints, reasonable implementation timelines, and deliverable expectations that match how work is actually performed in enterprise technology environments
Identify common failure modes such as missing dependencies, unrealistic access assumptions, vague change requests, unclear success criteria, or deliverables that do not match the underlying task
Provide actionable feedback to contributors and reviewers, and track rework or resubmission through closure
Help ensure that rubric criteria are specific, fair, and aligned to the actual task requirements rather than generic preferences
Flag cases where a task depends on inaccessible systems, privileged credentials, or non-portable internal knowledge unless such dependencies are explicitly intended and supported
Monitor campaign health and throughput, including submission volume, rework rates, bottlenecks, turnaround time, and recurring quality issues
Proactively flag blocked contributors or reviewers, repeated sources of confusion, and drift from agreed standards or templates
Surface systematic issues to Frontier Evals leads and propose concrete mitigations, such as checklist updates, examples, clarifications, or changes to templates and guidance
Maintain lightweight QC logs, issue trackers, or audit trails to support retrospectives, analysis, and process improvements
Answer contributor questions to improve first-pass quality and reduce avoidable back-and-forth
Coordinate with reviewers and subject matter experts on edge cases and escalate ambiguous decisions quickly
Provide weekly or ad hoc summaries of quality themes, common issue categories, open risks, and recommended updates to instructions or examples
Help calibrate contributors on what “good” looks like for tasks and rubrics in the target domain
Use spreadsheets, light SQL, or simple Python scripts to spot anomalies, review metadata completeness, identify broken links or missing files, and support workflow optimization or automation
Assist with basic data hygiene and organization of uploaded materials, naming conventions, and record completeness
Draft or revise campaign documentation, examples, QC checklists, and “good vs. bad” examples for the target domain
Participate in targeted QA sweeps or audits for high-risk slices, such as new task types, new contributors, or newly introduced rubric formats
Assist with tagging, categorization, and structured review of tasks or deliverables for downstream analysis
Qualification
Required
3+ years of professional experience in IT operations, network administration or engineering, systems administration, enterprise technology management, or a closely related function
Strong judgment about what realistic, high-quality work looks like in those environments
Excellent attention to detail and comfort applying standards and rubrics consistently
Able to write clear, direct feedback that improves quality quickly
Comfortable working in spreadsheets; familiarity with SQL or Python is helpful but not required
Able to work in ambiguous, fast-moving environments and make pragmatic judgment calls
Company
Cypress HCM
Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lillig
CEO
Philip Oommen
CFO
Company data provided by crunchbase