Orrick, Herrington & Sutcliffe LLP · 1 week ago
IT Service Operations Intern
Wheeling, WV
Internship
Hybrid
Intern
$18/hr - $20/hrOrrick, Herrington & Sutcliffe LLP is a global law firm focused on delivering innovative solutions across various sectors. They are seeking a Temporary IT Service Operations Intern to provide technical support and assist with the efficient resolution of technical issues in a client-focused environment.
Law Practice
No H1B
Responsibilities
Provide technical support via phone, email, chat, and in-person walk-up support
De-escalate user issues and set expectations in line with service level agreements
Log all incidents and service requests into the IT service management system
Independently manage assigned incidents and service requests through resolution, while escalating issues that exceed defined scope or authority
Troubleshoot Windows, macOS, Microsoft Office, mobile devices, printers, and peripherals
Assist with lifecycle management, including device setup, updates, and ongoing support for firm-managed systems
Support video conferencing systems and enterprise printers
Assist with office setups, moves, and hardware lifecycle activities
Maintain inventory
Contribute to knowledge articles and documentation that improve support efficiency and user experience
Support remote work environments and basic home networking issues
Recognize and appropriately escalate potential security incidents, access issues, or policy violations
Best effort in meeting established performance metrics, including service level agreements, quality standards, and customer service benchmarks
Participate in projects, workflow coordination, and operational support as assigned
Provide foundational support for cloud-based applications and services
Flexibility in scheduling that may include participation after-hours, weekends, holidays
Qualification
Required
Current enrollment in a college program in IT, Business, or related field
Strong customer service and communication skills
Basic knowledge of Windows, macOS, and Microsoft Office
Ability to exercise sound judgment and work independently
Preferred
Experience with hardware repair and mobile device troubleshooting
Familiar with automated workflows and basic scripting concepts
Benefits
Our temporary team members are eligible for paid sick leave where required by location.
Company
Orrick, Herrington & Sutcliffe LLP
Orrick is a global law firm focused on serving the Technology & Innovation, Energy & Infrastructure, Finance and Life Sciences & HealthTech sectors.
Founded in 1863
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2.5M2023-12-29Undisclosed· $2.5M
Leadership Team
David Fries
Chief Financial Officer
Aaron Rubin
Partner
Recent News
bloomberglaw.com
2026-05-07
Maryland Daily Record
2026-04-04
2026-04-03
Company data provided by crunchbase