Nortek Data Center Cooling · 3 weeks ago
Service Operations Technician
Chicago, IL
Full-time
Onsite
Mid Level
3+ years expNortek Data Center Cooling is a premier HVAC company committed to creating innovative solutions that enhance indoor air quality. The Service Operations Technician will work with warranty-related service issues for the Datacenter product line, providing technical expertise and service to end users and sales representatives.
EnergyIndustrialManufacturing
Responsibilities
Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects
Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair
Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and local servicing contractors
Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance
Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor
May advise management regarding customer satisfaction, product performance, and suggestions for product improvements
Qualification
Required
High school diploma or equivalent
Three to five years' experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred
Ability to travel ~85% of the time to various job sites for commissioning and warranty work
Superior analytical skills and attention to detail
Ability to read and interpret blueprints, plans, and manuals
Ability to stay on project through root cause analysis
Excellent customer service skills with desire to exceed internal and external customer expectations
Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery
Preferred
Trade/technical school or certification a plus
Product experience with industrial HVAC equipment or similar electromechanical products preferred
Strong experience in Microsoft Excel and Word
Intermediate experience with commercial projects
Building automation experience a plus
Benefits
Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions
Making NexGen Products - Cooling the World’s Ever Expanding Data Centers
Airconditioned work environment
Benefits start day one
401K match
First year, 4 weeks’ vacation (accrued)
Company
Nortek Data Center Cooling
Nortek Data Center Cooling is a manufacturer of data center cooling technology.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brad Green
Group Vice President & CIO
Recent News
2024-10-11
Company data provided by crunchbase