Amazon · 1 month ago
ITS Support Associate, IT Services (Global Service Desk)
United States
Full-time
Remote
Entry Level
1+ years expAmazon is a global leader in e-commerce and technology, and they are seeking an ITS Support Associate for their Global Service Desk. This role involves providing comprehensive technical support to Amazon Corporate employees worldwide, managing inquiries and troubleshooting end user computing problems efficiently.
Artificial Intelligence (AI)LendingConsumer GoodsE-CommercePaymentsVideoAI InfrastructureCommercial LendingConsumer ElectronicsE-Commerce PlatformsVideo Streaming
Responsibilities
Provides comprehensive technical support to Amazon Corporate employees worldwide
Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved
Creates and submits detailed contact logs documenting customer interactions that are accurate, thorough, and timely
Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed
Follow all standard operating procedures (SOP) through the effective use of Knowledge management
Manage a case count between 15-25 phone/chat/tickets
Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users
Assists with activities to triage and escalate any system or network outage to reduce downtime
Adherence to shift schedules and timeliness are key requirements
This role requires flexibility to support teams across APAC, EMEA and AMER time zones (24/7 Model), making adaptability in scheduling essential for success
Qualification
Required
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience with network troubleshooting and support
Bachelor's degree
Preferred
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and AI infrastructure.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
4%
Represents job field similar to this job
Customer Service and Support
Engineering and Development
Management and Executive
Product Management
Accounting and Finance
Sales
Creatives and Design
Marketing
Human Resources
Legal and Compliance
Education and Training
Public Sector and Government
Arts and Entertainment
Trends of Total Sponsorships
*2026 (7552)
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$34.84BKey Investors
AmazonKleiner Perkins
2026-06-09Post Ipo Debt· $10.03B
2026-03-11Post Ipo Debt· $16.7B
2023-01-03Post Ipo Debt· $8B
Leadership Team
Andrew Jassy
President and CEO
Werner Vogels
VP & CTO
Recent News
2026-07-12
2026-07-12
The Motley Fool
2026-07-12
Company data provided by crunchbase