Amazon · 1 month ago
ITS Support Manager , Global Service Desk
United States
Full-time
Remote
Lead/Staff
5+ years expAmazon is striving to be Earth’s most customer-centric company, providing highly-available IT support for employees worldwide. The ITS Support Manager will manage resources, enhance the customer experience, and drive process improvements in IT services support.
Artificial Intelligence (AI)LendingConsumer GoodsE-CommercePaymentsVideoAI InfrastructureCommercial LendingConsumer ElectronicsE-Commerce PlatformsVideo Streaming
Responsibilities
Leading a team of Support Engineers. Recognizing inefficiency and driving process improvement to enhance the productivity of all Amazonian's
Measuring, monitoring, and maintaining the team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA)
Coordinating a variety of projects in an operational environment
Written and verbal communication with the ability to present complex technical information in a clear and concise manner to a variety of audiences
Working with engineering teams to plan for the support of new tools and services and improving the level of support provided for existing ones
Developing and maintaining policies, procedures, and processes
Hiring, developing, and retaining great talent
Reducing contacts through process improvement and root cause analysis
Responding to inquiries, escalations, and establishing partnerships with key customers and service owners
Should be flexible with shift rotation to support 24X7 model (APAC,EMEA,AMER)
Qualification
Required
5+ years of developing a team of technical professionals across multiple locations experience
2+ years of leading technology teams as a information technology operations manager experience
Bachelor's degree, or 4+ years of professional or military experience
Knowledge of Linux or Unix systems administration
Preferred
Knowledge of cabling best practices
Experience in networking
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and AI infrastructure.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
4%
Represents job field similar to this job
Customer Service and Support
Engineering and Development
Management and Executive
Product Management
Accounting and Finance
Sales
Creatives and Design
Marketing
Human Resources
Legal and Compliance
Education and Training
Public Sector and Government
Arts and Entertainment
Trends of Total Sponsorships
*2026 (7552)
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$34.84BKey Investors
AmazonKleiner Perkins
2026-06-09Post Ipo Debt· $10.03B
2026-03-11Post Ipo Debt· $16.7B
2023-01-03Post Ipo Debt· $8B
Leadership Team
Andrew Jassy
President and CEO
Werner Vogels
VP & CTO
Recent News
2026-07-12
2026-07-12
The Motley Fool
2026-07-12
Company data provided by crunchbase