Stand8 Technology Consulting · 3 weeks ago
Project Manager, OSP Service Assurance
United States
Contract
Remote
Mid Level
$40/hr - $50/hr
4+ years expStand8 Technology Consulting provides end-to-end IT solutions to enterprise partners across the United States. They are seeking a Senior Service Assurance Engineer to manage troubleshooting and resolution of dark fiber services, ensuring high-priority customers receive effective support and coordinating cross-functional teams for rapid issue resolution.
Information TechnologyCloud ComputingInformation ServicesIT InfrastructureIT Management
Responsibilities
Manage fiber trouble tickets end-to-end, from intake through resolution, ensuring accurate documentation and timely updates
Diagnose and troubleshoot dark fiber (Layer 1) issues remotely, including mis-patched connections and physical layer discrepancies
Interpret fiber maps, cross-connect diagrams, and panel layouts to identify and resolve connectivity issues
Develop and execute structured troubleshooting plans in coordination with internal teams, customers, and third-party vendors
Analyze circuit design, routing, and service agreements to validate configurations and identify discrepancies
Lead high-priority incident calls, applying root cause analysis and critical thinking to drive rapid resolution
Coordinate dispatch of Inside Plant (ISP) and Outside Plant (OSP) technicians with clear, actionable instructions
Review and interpret fiber test results (e.g., OTDR traces) using tools such as Exfo Fastreporter and Anritsu NetWorks
Create and maintain detailed design schematics and scopes of work for fiber restoration and redesign efforts
Communicate effectively with technical and non-technical stakeholders to provide updates, manage expectations, and rebuild customer confidence
Qualification
Required
Bachelor's degree in an network engineering discipline or equivalent work experience
Minimum 4 (four) years of telecom experience
Experience with Salesforce, M6/Metasolv, GE Smallworld and myWorld database applications as well as ability to develop skills within internal design tools such as zDAF
Network Automation; experience with third party inventory portals (e.g. Equinix and Telx/DRT Marketplace) desired
Proficiency in the MS Office tools including MS Visio and Google Earth (able to produce a professional and detailed KMZ file and can interpret outside plant construction KMZ)
In depth knowledge of telecommunications standards, protocols, testing procedures and documentation (e.g. power meter forms, OTDR traces, etc.), and experience with fiber test analysis software such as Exfo Fastreporter and Anritsu NetWorks
Breadth of expertise in fiber engineering network design, outside plant operations, fiber construction methods and materials (including fiber types, splice enclosures and fiber termination equipment)
Understanding of inside plant fiber connectivity, cabling and infrastructure as well as familiarity with datacenter operations/facilities and cross connect practices
Excellent project leadership, critical thinking, problem-solving and root cause analysis skills, and ability to manage projects to the customer's technical specifications and contract requirements
Advanced customer management skills (verbal and written) including prioritization, risk analysis, and conflict management/resolution
Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment by making timely, creative and sound decisions under pressure
Preferred
Experience working with fiber troubleshooting scenarios including patching, cleaning, and connector replacement
Familiarity with OTDR testing workflows and field technician coordination
Strong ability to visualize and interpret physical fiber connectivity from diagrams and verbal descriptions
Benefits
Medical coverage and Health Savings Account (HSA) through Anthem
Dental/Vision/Various Ancillary coverages through Unum
401(k) retirement savings plan
Paid-time-off options
Company-paid Employee Assistance Program (EAP)
Discount programs through ADP WorkforceNow
Company
Stand8 Technology Consulting
Stand8 is a global technology consulting and staffing leader that helps businesses transform and scale through tailored IT solutions.
201-500 employees
H1B Sponsorship
Stand8 Technology Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
7%
Represents job field similar to this job
Management and Executive
Engineering and Development
Accounting and Finance
Trends of Total Sponsorships
*2024 (1)
2023 (5)
2022 (3)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Quinn Fillmon
Chief Executive Officer
Recent News
2025-10-01
2025-01-10
Company data provided by crunchbase