ServiceSource · 1 month ago
Information Technology Intern
Oakton, VA
Internship
Onsite
Intern
$12.77/hr - $15/hrServiceSource is an organization that champions people with disabilities and is seeking an Information Technology Intern. The intern will provide IT support to the IT department and company staff, assisting with system setups, software installations, and user support.
Customer ServiceFamily & CareNon ProfitReal EstateAssistive TechnologyElder CareService Industry
No H1B
Responsibilities
Support IT asset Inventory
Responsible for set up of new systems and rebuild of old systems
Set up end user profiles
Install/configure software and firmware updates
Contact vendors for hardware support
Schedule and deploy systems to end users
Assist end users with logging to systems
Enter support tickets and answer phones
Field incoming requests for support via phone, e-mail, and in-person to ensure courteous, timely and effective resolution of end user issues
Perform other responsibilities as assigned
Qualification
Required
High School Diploma or a General Equivalency Diploma (GED) required
Knowledge of basic computer hardware, including installation and troubleshooting
Experience with desktop windows 10 and server operating systems
Proficient written and oral communication skills
Proficient interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Strong documentation skills
Ability to present ideas in user-friendly language
Highly self-motivated and directed
Keen attention to detail
Good customer service orientation
Experience working in a team-oriented, collaborative environment
Benefits
Health coverage for you and your family through Medical, Dental, and Vision plans.
Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
A generous paid time-off program in which the benefits increase based on your tenure with the company.
Company
ServiceSource
ServiceSource is a 501(c)(3) nonprofit organization with a mission to facilitate services, resources, and partnerships to support people with disabilities, their families, caregivers, and community members.
Founded in 1971
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bruce Patterson
Chief Executive Officer
Nate Hoover
Chief Financial Officer
Company data provided by crunchbase