Covera Health · 1 month ago
Operations Manager
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $105K/yr
5+ years expCovera Health is committed to improving healthcare quality and patient outcomes through innovative clinical programs. They are seeking an Operations Manager to oversee complex operational workflows, manage communications with partners, and ensure efficient execution of clinical programs.
Artificial Intelligence (AI)Human ResourcesHealthcareEmployee BenefitsHealth Care
Responsibilities
Own clinical program workflows end-to-end: Manage day-to-day operations for assigned workflows including imaging authorization monitoring, imaging study collection and processing, and patient insight delivery. Maintain strong execution and throughput as volume scales
Troubleshoot independently: Identify breakdowns between systems or processes-data mismatches, routing failures, processing delays - and drive resolution without waiting for direction
Query and analyze operational data: Use Databricks, advanced Excel/Sheets, and other tools to monitor KPIs, investigate anomalies, and produce operational reporting. Own data accuracy across all outputs
Bridge operations and engineering: Translate operational pain points into well-scoped technical requirements. Document bugs, feature requests, and workflow logic in JIRA so the engineering team can act efficiently
Manage partner communications under SLA: Drive urgent, SLA-bound communications with external providers, partners, and vendors. Ensure all external touchpoints are clear, accurate, professional, and timely
Support new partner implementations: Assist in onboarding new partners by configuring workflows, validating data, and ensuring operational readiness
Leverage AI tools where appropriate: Use AI tools (e.g., Claude) for non-PHI workflows such as drafting communications, accelerating data analysis, and researching operational approaches
Qualification
Required
5+ years of healthcare operations, implementations, or data-driven account management experience, with meaningful time at an early-to-growth-stage company where you wore multiple hats and built processes without established infrastructure
Demonstrated ability to independently query data warehouses (e.g., Databricks, Snowflake) and use advanced spreadsheet functions to manipulate, analyze, and QA large datasets. SQL proficiency is strongly preferred
Track record of executing complex, multi-step processes with meticulous attention to detail. You catch your own mistakes before anyone else does
Exceptional written and verbal communication skills with direct experience managing strict SLAs and navigating urgent partner interactions in a healthcare context
Ability to internalize objectives, prioritize independently, and troubleshoot effectively in an environment where processes are still being built
Experience using AI tools (Claude, Gemini, ChatGPT, Copilot) to accelerate operational work
Preferred
Knowledge of radiology-specific data systems/interfaces (e.g., PACS or RIS systems)
Familiarity with JIRA or similar project management tools in a product/engineering context
Benefits
Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents
Vision & Dental
Flexible Time Off - take the time you need, when you need it
Generous company wide holidays - 16 in total
401(k) Retirement Plan
Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity
Annual Wellness stipend for fitness, mental health or other wellness expenses
Company
Covera Health
Covera Health is an AI-enabled diagnostic technology company focused on radiology performance and impact.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$84.88MKey Investors
Insight PartnersEquity Group Investments,Sam Zell
2023-11-01Series C· $25M
2021-08-23Series C· $27.88M
2020-01-09Series B· $23.5M
Leadership Team
John Peloquin
Advisor
Richard Herzog
Chief Medical Officer
Recent News
2026-05-26
Company data provided by crunchbase