Conexess Group · 1 month ago
IAM (Sailpoint) Engineer (REMOTE)
United States
Full-time
Remote
Entry, Mid LevelConexess Group is seeking an IAM (Sailpoint) Engineer to provide hands-on technical support with a focus on customer service and troubleshooting. The role involves supporting networking, endpoint configurations, and addressing customer inquiries in a fast-paced environment.
ConsultingInformation TechnologyHuman ResourcesInformation ServicesStaffing Agency
Responsibilities
Troubleshooting cable, internet, and voice services
Diagnosing connectivity and service issues using structured problem‐solving tools
Root cause analysis for repeat or chronic service issues
Coordinating repairs and escalation when necessary
TCP/IP configuration, verification, and troubleshooting
Modem resets, re‐provisioning, and service activation
IP address provisioning and management (add/delete multiple IPs)
Basic network diagnostics and service validation
Installation, configuration, and support of: Desktop/workstation hardware and software, Network printers, Anti‐virus solutions
Administration of: Shared folders and file systems, User files and directories, Device drivers and peripheral hardware
Small‐office networking support (LAN setup and maintenance)
Experience working with customer support and ticketing tools
Adobe Photoshop or similar tools for image manipulation (scanning and editing assets)
General desktop and operating system support
High‐volume, customer‐facing support role with strong communication skills
Ability to handle: Troubleshooting and repair coordination, Billing and service inquiries, Retention‐focused customer interactions
Experience supporting both internal users and external customers
Qualification
Required
Hands-on technical support experience
Strong customer service skills
Solid foundation in networking, endpoint support, and troubleshooting across both consumer and small business environments
Tier 1 / Frontline Technical Support experience
Troubleshooting cable, internet, and voice services
Diagnosing connectivity and service issues using structured problem-solving tools
Root cause analysis for repeat or chronic service issues
Coordinating repairs and escalation when necessary
TCP/IP configuration, verification, and troubleshooting
Modem resets, re-provisioning, and service activation
IP address provisioning and management (add/delete multiple IPs)
Basic network diagnostics and service validation
Installation, configuration, and support of desktop/workstation hardware and software
Installation, configuration, and support of network printers
Installation, configuration, and support of anti-virus solutions
Administration of shared folders and file systems
Administration of user files and directories
Administration of device drivers and peripheral hardware
Small-office networking support (LAN setup and maintenance)
Experience working with customer support and ticketing tools
Adobe Photoshop or similar tools for image manipulation (scanning and editing assets)
General desktop and operating system support
High-volume, customer-facing support role with strong communication skills
Ability to handle troubleshooting and repair coordination
Ability to handle billing and service inquiries
Ability to handle retention-focused customer interactions
Experience supporting both internal users and external customers
Preferred
Experience in telecommunications, ISP, or managed service environments
Comfortable supporting small office or departmental IT environments
Strong multitasking ability in fast-paced support settings
Customer-service oriented with technical problem-solving capability
Company
Conexess Group
Conexess Group is an information technology company providing IT staffing and project management services.
Founded in 2009
201-500 employees
H1B Sponsorship
Conexess Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
86%
Represents job field similar to this job
Engineering and Development
Product Management
Trends of Total Sponsorships
*2025 (2)
2024 (2)
2023 (1)
2022 (2)
2021 (2)
2020 (5)
Funding
Current Stage
Growth StageLeadership Team
Austin Meibers
Partner / Owner
Company data provided by crunchbase