Cisco · 4 weeks ago
Business Operations Manager - Service Supply Chain (Remote)
United States
Full-time
Remote
Senior Level
$126K/yr - $159K/yr
6+ years expCisco is a leading technology company revolutionizing how data and infrastructure connect and protect organizations. The Business Operations Manager in SSC Central Operations is responsible for orchestrating cross-functional initiatives to improve service delivery and customer satisfaction, while driving operational excellence and continuous improvement across the supply chain.
Artificial Intelligence (AI)Telecom & CommunicationsEnterprise SoftwareInformation TechnologyInternet of ThingsHardwareCyber SecuritySoftwareAI InfrastructureCommunications InfrastructureInfrastructureNetwork HardwareNetwork SecurityOptical Communication
Responsibilities
Orchestrates cross-functional initiatives to directly impact service levels, streamline operational processes, and maximize customer satisfaction
Responsible for planning, executing, and governing programs across the full lifecycle, ensuring alignment to strategic objectives while maximizing resource efficiency, mitigating operational risks, and driving continuous process improvement
Establishes clear governance and decision-making structures to drive collaboration across global teams, with transparency provided through regular stakeholder communication and financial reporting
Defines operational priorities, resource allocation, and strategic execution frameworks, while balancing competing business demands and mitigating systemic operational risks
Builds consensus and provides expert guidance on operational excellence, process improvement, and program governance to align diverse stakeholders and resolve complex business challenges
Proactively identifies and manages operational risks, systemic issues, and cross-functional interdependencies to ensure business stability and drive global process improvements within the SSC
Orchestrates complex operational initiatives and programs, ensuring seamless alignment across multiple workstreams and dependencies
Utilizes data-driven insights and sound judgment to navigate systemic challenges and implement scalable solutions
Defines standards for operational excellence, provides strategic guidance to cross-functional teams, and drives organizational change and operational maturity across SSC Central Operations
Qualification
Required
Experience supporting Cisco CX/service delivery or service supply chain operations
Bachelor's degree in business, Supply Chain, Engineering, or a related field
6+ years of project or program management experience in a complex, cross-functional environment
Demonstrated expertise in project/program management best practices (e.g., PMI standards)
Proven experience managing program scope, schedules, resources, risks, and interdependencies
Experience delivering program status updates, financial reporting, and stakeholder communications
Strong analytical and strategic thinking skills
Ability to influence stakeholders and lead effectively in a matrixed organization
Preferred
PMP or equivalent project or program management certification
Familiarity with Agile methodologies and change management practices
Benefits
Medical, dental and vision insurance
A 401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses subject to Cisco’s policies
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
11%
Represents job field similar to this job
Management and Executive
Engineering and Development
Product Management
Customer Service and Support
Marketing
Sales
Creatives and Design
Accounting and Finance
Human Resources
Education and Training
Legal and Compliance
Trends of Total Sponsorships
*2026 (154)
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
$2.5M1990-02-16IPO
1987-01-01Seed· $2.5M
Leadership Team
Charles Robbins
Chair and CEO
Carl Solder
CTO - Cisco System Australia
Recent News
2026-06-06
2026-06-06
Company data provided by crunchbase