Cable One/Sparklight Careers · 1 month ago
Dispatch Specialist
United States
Full-time
Remote
Entry Level
2+ years expCable One and Sparklight are committed to keeping their customers and associates connected. The Dispatch Specialist II assists field technicians and other departments to ensure customer commitments are met, maximizing the efficiency and effectiveness of the field workforce.
Telecom & CommunicationsAppsMarketingInternetMobilePublic Relations
Responsibilities
Provides phone and chat support to field technicians in need of assistance with work order modifications and customer account requests
Resolves various types of ticket and email requests and inquiries from the Technical Care Center and Virtual Call Centers
Monitors technician's routes in order to have an ongoing understanding of availability for work orders
Sets up locates and outages as required
This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values
Qualification
Required
High School Degree required
2 years or more prior experience in Dispatch, Field Technician or Workforce Management (WFM)
Less than one-year prior customer service experience required
Excellent verbal and written communication
Strong data-entry ability (alpha/numeric)
Must be able to navigate the internet and be comfortable using various computer programs
Ability to work in a fast-paced, demanding environment and with good time management
Understanding of Outlook and GPS
Understanding of ServiceNow and ACSR
Benefits
Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
FREE Cable One services for associates who live in a serviceable area
Up to $75/mo. cable/internet stipend (Phoenix associates)
Company
Cable One/Sparklight Careers
At Cable One and Sparklight, progress doesn’t happen by chance — it’s sparked by people.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$400M2020-05-19Post Ipo Debt· $400M
2015-06-15IPO
Leadership Team
Todd Koetje
CFO
Tony Mokry
Senior Vice President Residential Services
Recent News
2026-05-02
Business Wire
2026-05-01
legacy.thefly.com
2026-05-01
Company data provided by crunchbase