Infinite Computer Solutions · 4 weeks ago
Technical Writer
Texas
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expInfinite Computer Solutions is seeking a Senior Infrastructure Technical Writer to ensure accurate and successful delivery of technical documentation for enterprise-class infrastructure and cloud platforms. The role involves researching and analyzing requirements, creating documentation strategies, and collaborating with engineers to produce comprehensive documentation for various audiences.
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Responsibilities
Research and analyze requirements for new infrastructure environment builds. Independent study of proposed data center and cloud solutions for all associated systems and hardware components
Create and maintain complex Visio flow diagrams that illustrate transaction traffic patterns, network connectivity, and all configurable system components
Work with project managers to map out documentation strategies and schedules
Collaborate with distributed engineers (Windows, Unix, and Cloud engineers, Network, Security, SQL DB, and Monitoring) to gather technical build information for documentation deliverables
Author and publish the documentation suite for each infrastructure project for two core audiences (online HTML knowledge articles for global Operations Support teams authored in ServicePoint Knowledge Management System, and infrastructure reference guides for Platform Engineering authored in MS Word)
Host virtual documentation turnover sessions for Operations Support teams using Microsoft Teams
Participate as a key member of a large, centralized documentation team, taking part in peer reviews, mentoring, and exchange of best practices ideas and concepts
Qualification
Required
Four-year college degree, preferably in Computer Science or English
Ten years minimum experience producing technical documentation, preferably in the systems/hardware and data center infrastructure IT areas
Working knowledge of infrastructure server farms, network communications protocols, firewall security, system/application monitoring, WAN/LAN configurations
Strong Visio diagramming skills/experience
Excellent written and verbal skills. Must be able to build a rapport with infrastructure engineers, working closely with them to produce comprehensive documentation that describes sophisticated distributed platforms for internal support staff consumers
Excellent organizational and time management skills. Must be able to juggle multiple projects under tight deadlines while being flexible to accommodate shifting schedules
Self-starter. Must be able to take projects and run with them with very little supervision. Must be analytical with a thirst for new technological knowledge. Proven track record of performing research and independent self-study as part of production of documentation deliverables
Experience with running/hosting Teams meetings. Position requires hosting both large Teams meeting presentation-type sessions and smaller collaborative Teams meetings
Knowledge/experience of documentation standards and processes with ability and willingness to collaborate with peers in the documentation team to develop and refine them
Hands on experience working with ServiceNow Knowledge Base module a plus
Preferred
Tools knowledge/experience, in order of priority: MS Visio, Microsoft Word, HTML or XML online authoring application, Adobe Acrobat, SharePoint, MS Excel, MS PowerPoint
Company
Infinite Computer Solutions
Next-Gen Business Technology Platformization™, AI and Product Engineering Services.
10001+ employees
H1B Sponsorship
Infinite Computer Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
3%
Represents job field similar to this job
Customer Service and Support
Engineering and Development
Management and Executive
Accounting and Finance
Product Management
Creatives and Design
Sales
Trends of Total Sponsorships
*2026 (64)
2025 (563)
2024 (333)
2023 (378)
2022 (316)
2021 (389)
2020 (496)
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-02-03IPO
Leadership Team
Khaja Lohar
Assistant Vice President
Recent News
Payments Dive
2026-05-22
2026-04-30
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