Walgreens · 2 days ago
Pharmacy Operations Manager
504 KINGS HWY N,CHERRY HILL,NJ,08034
Full-time
Onsite
Entry, Mid Level
$22.50/hr - $31/hr
1+ years expWalgreens is a leading pharmacy chain, and they are seeking a Pharmacy Operations Manager to oversee day-to-day non-clinical pharmacy operations and ensure efficient workflow. This role includes managing pharmacy technicians, enhancing customer experience, and maintaining compliance with state and federal regulations.
Consumer GoodsHealthcarePharmaceuticalRetailHealth Care
Responsibilities
Accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions
Responsible for the selection, scheduling, and development of pharmacy technician personnel
Engages customers and patients by greeting them and offering assistance with products and services
Develops strong relationships with customers by anticipating customer needs and proactively offering services
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law)
Completes patient and physician calls under the supervision of a pharmacist (where allowed by law)
Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy
Ensures tasks are completed on-time and holds others accountable for efficient workflow
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies
Manages core pharmacy workflow and drives excellence in pharmacy operations
Coordinates and organizes pharmacy daily schedule of activities
Recommends allocation of pharmacy hours
Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure
Manages annual inventory preparation
Accountable for completion of non-clinical patient calls
Drives new technology/ process roll out, champions change and engages team around action planning
Assures proper operation and maintenance of pharmacy department equipment
In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met
Maintains and applies knowledge of Company asset protection techniques
Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections
Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events
Builds and sustains relationships with retail partnerships
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination
Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same
Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws
Holds technician accountable for attendance and timeliness
Maintains and improves performance of pharmacy through team member engagement and action planning
Accountable for technician hiring, on-boarding, training, and scheduling
Monitors and holds pharmacy technicians accountable for timely training completion
Follows established policies and procedures set by the company for scheduling and training
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration
Maintains and enhances current knowledge and skills related to pharmacy and healthcare
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company
Follows performance improvement plans offered by Pharmacy Manager
Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach
Communicates with pharmacy team, relaying messages from the support center or other key emails as required
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Qualification
Required
High School Diploma, GED, or equivalent
PTCB or ExCPT certification (except in Puerto Rico)
Has one year of work experience as a pharmacy technician in a retail or hospital setting
Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
Requires willingness to work flexible schedule, including evening and weekend hours
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred
Previous people management/ leadership experience
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation
Company
Walgreens
Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$25MKey Investors
Biomedical Advanced Research and Development Authority (BARDA)
2024-07-23Grant· $25M
Leadership Team
Barry Hanen
Director, Payments and Card Services
Charles Rudolph Walgreen
Founder
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