Brody Brothers Pest Control · 1 month ago
Sales and Customer Service Manager
Owings Mills, MD
Full-time
Onsite
Mid, Senior Level
$70K/yr - $70K/yr
3+ years expBrody Brothers Pest Control is a trusted, family-owned company in the Maryland community since 1984, and they are seeking a Customer Experience & Sales Manager to lead their Sales and Customer Service team. The role involves coaching teams, improving operations, making data-driven decisions, and enhancing customer interactions.
HealthcareHealth Care
Responsibilities
Lead, coach, and develop our Sales and Customer Service teams day-to-day — building accountability, engagement, and helping to maintain our strong, vibrant culture
Dig into operations, workflows, and data to spot inefficiencies and drive real improvements
Use metrics to make decisions — on routing, staffing, process, and performance
Partner with company leadership on strategy, team goals, and long-term growth
Own the customer escalation process and make sure every interaction reflects who we are
Build recognition and retention initiatives that keep great people around
Qualification
Required
3–7 years of customer service or sales experience, including some team leadership
Consultative sales mindset — no cold calling, no pressure tactics, just relationship-driven service
Strong analytical thinking — you like data and know how to use it!
A natural coach who gets excited about helping others level up
Clear, confident communicator who's also genuinely down to earth
Comfortable in a collaborative, family-oriented environment where your work actually matters
Benefits
Medical (3 plan options with employer contribution)
Dental, Vision, and Life Insurance — Dental, Vision, and Life are 100% employer-paid
Short-Term Disability — 100% employer-paid
401(k) with up to 4% match
Discretionary bonuses + employee recognition programs
PTO that grows with tenure
Company
Brody Brothers Pest Control
Brody Brothers Pest Control has protected Maryland homes and businesses since 1984.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase