Plaza Tire Service · 1 month ago
Service Advisor - Warrenton
US-MO-Warrenton
Full-time
Onsite
Mid Level
$55K/yr - $75K/yrPlaza Tire Service is a leading company in the tire service industry with a focus on customer satisfaction and service excellence. The Service Advisor is responsible for selling and promoting products and services while managing team workflow and acting as the manager on duty in the absence of the store manager.
AutomotiveCustomer ServiceRetail
Responsibilities
Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned
Qualification
Required
High School Diploma or equivalent
Must be at least 18 years old
Prior experience as a Service Advisor is required
Prior experience in sales, customer service or an automotive related field
Professional appearance and proven ability to work in a process driven environment
Possess valid driver's license
Ability to work a minimum of five days per week, including Saturday's
Benefits
Competitive Bi-Weekly Pay
Tuition Reimbursement, up to $3,000 annually
Paid Vacation and Sick Time
6 Paid Holidays
Medical, Dental and Vision Insurance
Life Insurance (Company paid)
401(k) Retirement Savings Plan with Company Match
Discounted Services on Personal and Immediate Family Vehicles
Opportunity for Advancement!
Company
Plaza Tire Service
Plaza Tire Service provides tires and automotive services.
Founded in 1963
501-1000 employees
Funding
Current Stage
Late StageRecent News
Morningstar.com
2026-06-02
Springfield Business Journal
2026-05-23
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