Circle Medical · 1 month ago
Senior Product Manager, Core Patient Experience
United States
Full-time
Remote
Senior Level
$148K/yr - $195K/yr
5+ years expCircle Medical is a virtual-first primary care organization focused on enhancing healthcare access and experience. They are seeking a Senior Product Manager to manage the ongoing care experience for patients, ensuring effective communication and support throughout their healthcare journey.
WellnessHealthcareProperty & Casualty InsuranceFitnessHealth CareInsurance
Responsibilities
Own the product strategy and roadmap for the full post-booking patient experience, from appointment preparation and check-in through repeat visits and long-term care continuity
Define and relentlessly improve the in-appointment experience, including video visit quality, patient-provider communication tools, and real-time support flows
Drive engagement and retention strategies that keep patients returning for follow-up visits and building meaningful, lasting relationships with their Circle Medical provider
Minimize drop-off and friction across key lifecycle moments: missed appointments, churned patients, and post-visit confusion
Design clear, timely, and empathetic follow-up flows that improve care plan adherence, close the loop on outstanding actions, and keep patients returning
Collaborate closely with our CRM team to influence post-booking and ongoing care communications: reminders, follow-up messaging, care summaries, and proactive outreach — across SMS, email, push, and in-app channels
Encourage return patient booking by designing booking flows that make it easy to find availability, switch providers when needed, and quickly get back into care — in close collaboration with marketing and the Growth/Acquisition pod
Ensure patients always know what to do next — whether that's picking up a prescription, completing a lab order, or scheduling a follow-up
Champion the patient-provider relationship as a core product value, designing features that strengthen provider familiarity, trust, and meaningful connection over time
Partner closely with our clinical pod and stakeholders to translate complex clinical workflows (labs, prescriptions, questionnaires, etc.) into intuitive patient-facing experiences
Work closely with clinical stakeholders to understand provider workflows and ensure that product decisions support care delivery, clinical outcomes, and measurement-based care
Lead product development across a broad engineering surface: native mobile (iOS/Android), web portal, and back-end services — requiring strong cross-functional coordination and technical fluency
Run core agile rituals including backlog grooming, sprint planning, standups, retrospectives — ensuring the team has clear priorities, well-defined scope, and strong delivery cadence
Drive high-quality shipping by writing rigorous acceptance criteria and actively participating in acceptance testing for patient-facing features
Make principled tradeoffs between feature complexity, UX quality, and engineering investment, with clear documentation of rationale
Define and own core success metrics for the ongoing care experience: check-in completion, appointment attendance, visit completion, repeat visit rates/retention, NPS/patient satisfaction
Run regular qualitative research using user interview platforms (e.g., Great Question) to uncover patient friction points and identify opportunities across the care journey
Utilize analytics tools daily (e.g., Amplitude, Looker, etc) to understand patient behavior, identify drop-off points, and measure the impact of product changes
Run structured experiments and A/B tests to continuously optimize key lifecycle touchpoints
Be a trusted thought partner to engineering, maintaining healthy scope, clear prioritization, and a sustainable delivery rhythm through principled tradeoffs and decision-making
Partner closely with clinical, operations, marketing, compliance, and data/analytics teams to ensure the patient experience aligns with care delivery realities and business goals
Communicate product vision, tradeoffs, and progress clearly to senior leadership and across teams
Mentor and collaborate with other PMs, contributing to a culture of shared learning, high craft, and patient-first product thinking
Qualification
Required
5+ years of product management experience building consumer-facing digital products; healthcare experience required
Familiarity with HIPAA and healthcare compliance as it applies to patient communications and data
Demonstrated experience owning ongoing engagement product surfaces — you understand that retention and lifecycle are as important as acquisition
Strong analytical skills: comfort with tools like Amplitude or Looker; ability to use data to uncover user needs, measure outcomes, and drive prioritization
Startup scrappiness and comfort in fast-moving environments — you can navigate ambiguity and move quickly
Proven ability to ship high-quality mobile and web experiences and collaborate effectively with cross-functional engineering and design teams
Excellent communication skills with the ability to influence without authority across clinical, operational, and technical stakeholders
A track record of owning outcomes, not just outputs — you care deeply about whether the thing you shipped actually moved the needle for patients
AI familiarity and a builder mindset — comfortable using tools like Cursor and Claude Code to answer questions, prototype, and accelerate execution
Experience operating within an agile development lifecycle (e.g., sprint planning, backlog management, iterative discovery/delivery) in close partnership with engineering and design
Preferred
Hands-on experience with API-based products, mobile infrastructure, or clinical data integrations (labs, Rx, EHR)
SQL proficiency for ad-hoc analysis, data validation, and troubleshooting patient funnel issues
Experience working on video/real-time communication products (e.g., telehealth, live chat) is a strong plus
Benefits
Paid Time Off: Flexible vacation, sick leave, and 12 statutory holidays.
Health & Insurance: Medical, Dental, Vision, Disability, and Life insurance.
Wellness: Mental health programs and an Employee Assistance Program (EAP).
Retirement: RRSP/401(k) program with company match.
Development: Annual reimbursement for eligible training and professional programs.
Company
Circle Medical
Circle Medical is the doctor's office that comes to you, paid for by your insurance.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$12.51MKey Investors
A.Capital VenturesCollaborative Fund
2020-09-01Acquired
2019-03-01Equity Crowdfunding
2018-11-02Series Unknown· $3.5M
Leadership Team
JS Boulanger
Cofounder & CTO
Recent News
2026-06-13
AltaIR Capital
2026-02-25
Social Starts
2026-02-05
Company data provided by crunchbase