CampusWorks, Inc. · 1 month ago
Bilingual Help Desk Technician
United States
Full-time
Remote
Entry Level
1+ years expCampusWorks, Inc. is seeking a bilingual Helpdesk Technician fluent in Spanish to join their team. This role serves as the first point of contact for technical support, providing first-tier troubleshooting for various technical issues and ensuring a seamless experience for users.
Information Technology
Responsibilities
Serve as the primary point of contact for students, faculty, and staff contacting the IT Help Desk, providing Tier 1 support for issues in a timely and professional manner
Troubleshoot and resolve Tier 1 issues, such as password resets and account management, and other issues supported by knowledgebase articles
Follows established ITIL priority matrix to evaluate and prioritize service requests in alignment with department standards and escalate complex issues when necessary
Creates accurate and detailed tickets based on every customer encounter
Collaborates with IT staff to resolve and manage unresolved tickets in the IT ticket tracking system
Utilizes and adheres to knowledge base articles to resolve issues. Identifies and reports gaps and makes contributions to the knowledge with approval by the Director
Provides effort troubleshooting, when possible, in assisting users’ issues with user owned technology
Generate and review activity reports
Other duties, as assigned
Qualification
Required
Bilingual in English/Spanish is required
Ability to quickly diagnose and resolve technical issues
Ability to effectively communicate technical concepts with a variety of customer user types
Ability to understand and follow oral and written instructions and protocols
Ability to adhere to set schedules, meet deadlines, and cover shift patterns to provide the coverage needed for the client
Ability to work with minimal supervision
Ability to work in-person, onsite at the client's location and occasionally remotely in a dedicated, private, secure space with reliable internet access
Working knowledge of help desk software, databases, and remote control
Strong interpersonal and customer service skills
Strong problem-solving and critical-thinking skills
Strong teamwork skills to help other technical support workers
Flexibility to work a variety of shifts with minimal notice
Willingness to learn new technologies and systems
Willingness to learn and work in a team environment
High school diploma or equivalent
A minimum of one-year related experience in supporting personal computer hardware, software, peripherals, servers, printers, scanners, and classroom audiovisual technology
Written and spoken Spanish and English fluency
Preferred
Professional IT certifications such as CompTIA ITF+, A+, Network+, Server+, MCP, etc
Associate's degree or bachelor's degree in computer science or a related field
2-5 years of related desktop experience
Company
CampusWorks, Inc.
CampusWorks is higher education’s trusted partner in building resilience and becoming future-ready.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2026-02-24Acquired
Leadership Team
Liz Murphy
CEO & Chairman of the Board
Recent News
Morningstar.com
2026-03-19
2026-02-25
Company data provided by crunchbase