Housecall Pro · 1 month ago
Senior Staff Product Manager (Risk)
United States
Full-time
Remote
Senior Level, Lead/Staff
7+ years expHousecall Pro is a company dedicated to helping home service professionals streamline their operations and improve their lives. As a Senior Staff Product Manager, Risk, you will define the vision for protecting money movement and communications across the platform, working with multiple teams to deliver scalable solutions that mitigate risks without compromising user experience.
AppsHome ServicesInformation TechnologySaaSSoftwareB2BHome ImprovementHome RenovationMobile
Responsibilities
Define and evangelize the multi-year risk strategy and roadmap, encompassing payments risk, account takeover (ATO), and platform-wide communications abuse
Architect scalable risk capabilities, including universal signals, limit engines, and policy frameworks that serve the entire HCP product suite
Lead the most complex, high-stakes cross-squad initiatives to ensure risk protections are integrated into the core product DNA
Partner with executive leadership to align on risk appetite, loss targets, and the balance between friction and security
Drive the evolution of internal risk tooling and automation to drastically reduce operational burden for the People and Risk Operations teams
Lead high-severity incident response efforts, coordinating rapid containment, durable hardening, and executive-level retrospectives
Act as a force multiplier by mentoring Product Managers and Engineering leads on risk best practices and system design
Conduct rigorous build vs. buy analyses and manage strategic vendor partnerships to accelerate our defensive capabilities
Direct the integration of advanced data models and signals into automated enforcement patterns
Communicate high-impact strategic proposals and technical documentation to align stakeholders across the organization
Qualification
Required
7+ years of product management experience with a proven track record of delivering complex, platform-level systems
Deep domain expertise in Fintech, Payments, Trust & Safety, or Security at scale
Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
Demonstrated ability to influence at the executive level and lead without authority across dozens of teams
Technical mastery of system architecture, event-driven environments, and enforcement mechanisms
Advanced data fluency with the ability to define complex metrics and leverage SQL to drive iteration
Exceptional written and verbal communication skills, specifically in writing high-quality strategic proposals
Bachelor's degree in a related field or equivalent work experience
Preferred
Fluency of account security patterns such as step-up authentication, device/session risk, and credential stuffing defenses
Deep understanding of card and ACH network concepts including chargebacks, payout controls, and ACH return handling
Experience building shared platform services like rules engines, risk signal pipelines, and automated policy frameworks
Strong intuition for the 'Pro experience,' ensuring that security measures are elegant and non-obstructive
Ability to remain calm and decisive under pressure during emerging fraud attacks or security incidents
Experience with vendor evaluation and management for enterprise-grade fraud and risk tooling
A proactive mindset that anticipates emerging threats before they impact the platform
Benefits
💻🌎Remote environment: totally built to make you feel that we are all together in one space without leaving your home office!
😎🏝Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
⏰Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
💡 A culture built on innovation that values big ideas:We are always open to new ideas that will improve the life of our Pros!
💻 MacBook (or PC if you prefer!) + Setup Fee ($500
Company
Housecall Pro
Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners.
1001-5000 employees
H1B Sponsorship
Housecall Pro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Management and Executive
Engineering and Development
Trends of Total Sponsorships
*2025 (2)
Funding
Current Stage
Late StageTotal Funding
$175.05MKey Investors
PermiraVista Credit PartnersAkkadian Ventures
2022-06-23Series D· $65M
2022-06-23Debt Financing· $60M
2020-11-04Secondary Market
Leadership Team
Michael Beaudoin
Chief Executive Officer
Ian Heidt
Chief AI Officer & Co-founder
Recent News
evonexus
2026-05-29
Company data provided by crunchbase