Gallagher · 1 month ago
Ping Directory SME - Contract
United States
Full-time, Contract
Remote
Senior Level
$98K/yr - $192K/yr
5+ years expGallagher is a global community committed to helping clients navigate complexity with confidence. The Senior Engineer will serve as the subject matter expert for the directory services layer of Gallagher’s CIAM platform, responsible for architecture, engineering, and operational stability of Ping Directory and related components.
ConsultingFinanceProperty & Casualty InsuranceFinancial ServicesInsuranceManagement ConsultingRisk Management
No H1B
Hiring Manager
Nayana Jodigatte Chinnappa
Responsibilities
Act as the primary subject matter expert for Ping Directory and Ping Data Proxy within the CIAM service
Design, implement, and maintain highly available, scalable directory architectures across multiple regions and environments
Own directory schema design, indexing strategies, access control instructions (ACIs), and performance tuning
Ensure directory configurations support CIAM non-functional requirements including availability, resiliency, performance, and security
Partner with Ping Federate, Ping Access, API, and integration teams to support authentication, authorization, JIT provisioning, and profile management use cases
Provide technical guidance to application teams on directory integration patterns and identity data modeling
Support migrations, modernization efforts, and M&A integrations involving directory services
Provide L3/L4 operational support for Ping Directory and related components, including participation in major incident response
Troubleshoot complex directory issues involving replication, synchronization, access controls, and data integrity
Develop and maintain operational runbooks, monitoring standards, backup and recovery procedures, and disaster recovery documentation
Ensure directory implementations align with security, privacy, and regulatory requirements
Operate within established SDLC and ITSM processes, including change management and access governance
Collaborate with security architecture and governance teams to review and defend directory design decisions
Mentor CIAM engineers and operations staff on directory best practices and troubleshooting techniques
Contribute to CIAM roadmap planning by identifying risks, technical debt, and opportunities for optimization and automation
Qualification
Required
5–10 years of experience designing and supporting enterprise directory services
Deep hands-on expertise with Ping Directory, including schema management, replication, ACIs, and performance tuning
Strong knowledge of LDAP-based directory services and identity data lifecycle management
Experience integrating directory platforms with Ping Federate, Ping Access, and API-driven CIAM solutions
Strong understanding of Active Directory and Azure Active Directory integration and synchronization concepts
Experience with data synchronization tools and scripting languages such as PowerShell, Python, or Bash
Proven ability to troubleshoot complex production issues in high-availability environments
Strong written and verbal communication skills, with the ability to explain complex technical concepts to diverse stakeholders
Preferred
Experience supporting large-scale, customer-facing CIAM platforms
Familiarity with Ping Data Proxy, certificate management, PKI, and TLS
Experience operating global 24x7 production platforms with strict SLA requirements
Prior experience in regulated environments with strong security and compliance expectations
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
Coverager - Insurance news and insights
2026-07-10
Mergers & Acquisitions
2026-07-10
Maryland Daily Record
2026-07-10
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