FedEx Dataworks · 1 month ago
Integrations Consultant Lead
United States
Full-time
Remote
Lead/Staff
$6,168.90/mo - $13,571.58/mo
5+ years expFedEx Dataworks is seeking an Integrations Consultant Lead to provide leadership in the development and administration of operational planning processes. The role involves managing integration projects, providing technical support to clients, and optimizing work processes to meet service level and financial performance objectives.
Computer Software
No H1B
Responsibilities
Act as the technical liaison and project manager across all integration activities throughout the implementation/integration to launch
Provide technical development support and guidance to the client during the development, testing and pre-launch project phases
Manage projects and project tasks within a project management platform
Develop product knowledge/expertise to enhance onboard processes and develop project templates
Maintain client-specific technical requirements for building a solution customized for merchants we serve
Provide mentoring/guidance and support to team members
Implement and document work process optimization
Qualification
Required
Bachelor's Degree/equivalent with five to seven (5 – 7) years of experience
Knowledge of customer service operations, project management and troubleshooting customer's reported technical issues while integrating
Proficiency in designing, developing, and consuming RESTful and GraphQL APIs
Understanding of API security protocols such as OAuth, JWT, and HMAC
Command of Java and/or JavaScript for custom scripts and transformation logic
Ability to map and convert data between JSON, XML, CSV, and EDI
Familiarity with AWS, Azure, or GCP
Experience integrating with platforms like Shopify, ServiceNow, NetSuite, and Salesforce
Experience writing technical documentation and integration guides
Strong systems, organizational, analytical, and communication skills
Resource scheduling, intra-day coordination, communication, and operational analysis
Manage multiple customer integration project plans using a project management application
Reading and troubleshooting APIs
Organizing and leading client testing sessions
Triaging client integration issues
Experience using an IPaaS solution
Company
FedEx Dataworks
FedEx Dataworks turns the movement of goods into the movement of intelligence.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Hurlbut
CFO FedEx Dataworks
Aria Bai
Partner Marketing Manager
Company data provided by crunchbase