Oracle · 2 weeks ago
Oracle Health Senior Support Services Owner
United States
Full-time
Remote
Senior Level
$28.94/hr - $67.88/hr
5+ years expOracle is a leading company in AI and cloud solutions, and they are seeking a Senior Support Services Owner to improve client satisfaction with their electronic healthcare system. This role involves overseeing change and incident management, ensuring a seamless experience for both clinical and administrative users.
Artificial Intelligence (AI)Cloud ComputingBig DataHardwareRetailSaaSSoftwareLogisticsAI InfrastructureData GovernanceData ManagementRetail TechnologySupply Chain Management
No H1B
Responsibilities
Serve as the primary contact and trusted advisor for all change and incident management at a key client site, building relationships grounded in transparency and trust
Oversee the full lifecycle of system incidents and defects, from logging to resolution, while ensuring clear communication and compliance with service-level expectations
Manage change requests and system enhancements, collaborating with both technical teams and client stakeholders to deliver successful improvements
Analyze system trends and client feedback to identify and implement opportunities for ongoing process and performance enhancements
Develop effective communication strategies, keeping client leaders and end users informed with timely updates, presentations, and reports
Foster a collaborative environment by working alongside consulting, product, development, support, and operational teams to anticipate client needs and drive positive outcomes
Travel up to 75%
Qualification
Required
5+ years in healthcare IT client-facing roles, specializing in EHR/EMR systems (Cerner Millennium experience is highly valued)
Experience managing change and incident processes in a clinical or healthcare setting
Strong understanding of incident management, change management, and ITIL best practices
Excellent interpersonal, negotiation, and client communication skills
Analytical thinker, adept at problem-solving and process improvement
Preferred
ITIL Foundation, CSM/CSP, or relevant change/incident management certifications
Cerner or similar EHR/EMR certifications
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$55.75BKey Investors
CitiHSBC,JPMorgan Chase & Co.Sequoia Capital
2026-02-01Post Ipo Equity· $5B
2026-02-01Post Ipo Debt· $25B
2025-09-24Post Ipo Debt· $18B
Leadership Team
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Hilary Maxson
Chief Financial Officer
Recent News
2026-07-18
Company data provided by crunchbase