Channel Partners Solutions, LLC. · 1 month ago
National Operations Manager
United States
Full-time
Remote
Senior Level
$75K/yr - $80K/yr
5+ years expChannel Partners Solutions, LLC. is seeking a National Operations Manager to lead their team of Field Managers and engage with clients. This role is responsible for overseeing operational execution of FlexForce field programs, ensuring KPI delivery, operational excellence, and scalable execution across multiple clients and markets.
AdvertisingMarketingRetail
Responsibilities
Manage, coach, and develop a team of Field Operations Managers responsible for daily oversight of large, multi‑client FlexForce field teams
Conduct performance planning, coaching sessions, and talent development, ensuring FOM accountability to program goals and execution standards
Build a culture of performance, continuous improvement, and operational consistency across all markets
Own national execution of FlexForce programs supporting multiple clients simultaneously, ensuring 100% execution of requirements and visit standards
Oversee field coverage, hours utilization, staffing distribution, productivity pacing, and weekly KPI attainment across all clients and markets
Implement corrective action plans based on analytics, trends, and field insights
Conduct ride‑alongs, in‑market audits, and operational assessments to maintain quality and compliance
Collaborate with Sr. Director, Client Services to translate client goals into actionable field execution plans
Set and manage national standards for field execution, training expectations, communication flows, and operational processes
Lead or support process improvements that drive consistency, scalability, and “best practice” field operations
Partner with Client Services to support client communication, operational insights, KPI reporting, and strategic recommendations—without acting as the primary account owner
Create and approve client‑facing operational reports that clearly communicate performance trends and ROI
Collaborate with shared services teams to ensure programs launch smoothly and run efficiently
Partner with Recruiting and FOMs to ensure staffing is aligned to program requirements and launch timelines
Ensure field teams are fully trained and equipped to meet client objectives, including oversight of strategic training programs and standards
Lead operational readiness for new programs, expansions, and process changes including communication cascades, tool rollouts, call report development, and field systems alignment
Support cross-functional initiatives and special projects as assigned
Travel up to 30–40% based on business needs
Qualification
Required
Bachelor's degree or equivalent work experience preferred
5+ years of experience in retail, agency, or field operations environments
Proven experience leading teams and managing multi-location programs
Strong background in client service and operational execution
Excellent written, verbal, and presentation skills
Strong leadership, coaching, and mentoring capabilities
Highly analytical with the ability to translate data into action
Results-oriented mindset with a focus on performance, efficiency, and ROI
Strong strategic thinking and complex problem-solving skills
Proficient in Microsoft Office (Excel, PowerPoint, Word)
High level of integrity, self-awareness, and professionalism
Ability to work adjusted schedules and weekends as needed
Regularly talk, sit, stand, walk and bend over, repetitive use of hands/arms, repetitive use of legs and grasp
Frequently lift and carry up to 25 lbs
Benefits
Biweekly pay
Health and wellness benefits plans
Flexible vacation and holiday policies
401(k) with employer matching
Technology allowance
Referral bonus
Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
Opportunity to work with a growing company that actively rewards and promotes its employees
Company
Channel Partners Solutions, LLC.
Channel Partners is the only 3PL that does it all.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Fulk
Chief Executive Officer
Katie MacGillivary
Chief Financial Officer
Recent News
2026-06-08
EIN Presswire
2026-04-30
Company data provided by crunchbase