Dice · 4 weeks ago
Regional Operation Manager
United States
Full-time
Remote
Senior Level
7+ years expDice is a company seeking a Regional Operations Manager to lead and develop VTS Service Operations across North America. The role focuses on ensuring safe, efficient, customer-focused, and cost-effective field service execution while driving performance, quality, productivity, and people development.
Telecom & CommunicationsHuman ResourcesInternetRecruiting
Responsibilities
Lead regional service operations per VTS strategy, standards, and priorities
Ensure safe, efficient, customer-focused field service
Drive consistent operational discipline region-wide
Promote a safe, healthy work environment and proactive safety culture
Improve service quality, reduce repeat issues, rework, warranty costs, and dissatisfaction
Manage major escalations with ownership and coordination
Monitor and improve KPIs such as safety, quality, utilization, efficiency, travel ratio, WIP, variance, and satisfaction
Translate trends into corrective actions with accountability
Provide input for reviews, planning, forecasting, and improvements
Lead, coach, and develop regional leadership team
Enhance leadership, accountability, engagement, and ownership
Support talent development, onboarding, retention, succession, and capability building
Drive initiatives to increase productivity, reduce waste, improve quality, and enhance customer experience
Support process standardization, best-practice sharing, and operational excellence
Collaborate with Sales, Technical Support, Customer Service, Supply Chain, Finance, HR, Product Company, and divisional stakeholders
Qualification
Required
7+ years in service operations, field service management, industrial operations, or related leadership
Proven leadership of operational teams in technical service environments
Strong understanding of service operations, field execution, capacity planning, resource use, and escalation management
Familiar with KPIs like utilization, efficiency, travel ratio, WIP, variance, safety, quality, and customer satisfaction
Knowledge of service processes, planning, cost drivers, and continuous improvement
Awareness of warranty cost drivers, quality improvement, and cross-functional issue resolution
Strong leadership and coaching; able to develop managers and foster accountability
Result-driven, structured, performance-oriented
Operational discipline to translate KPI trends into improvements
High customer focus, ownership, and calm in escalations
Effective stakeholder management across operations, sales, support, supply chain, finance, HR, and divisions
Good knowledge of ERP/service systems, preferably SAP, and strong Microsoft Office skills
English required; willingness to travel up to 50% within the region
Preferred
Experience managing regional or multi-site service operations preferred
Experience with CRM, reporting, planning, or BI tools is advantageous
Bachelor's degree in business, engineering, operations management, or related field preferred; equivalent experience considered
Benefits
Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being
Company
Dice
Dice offers a marketplace that enables direct connections between recruiters and technologists.
201-500 employees
H1B Sponsorship
Dice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
27%
Represents job field similar to this job
Management and Executive
Engineering and Development
Trends of Total Sponsorships
*2022 (2)
2021 (4)
2020 (5)
Funding
Current Stage
Growth StageLeadership Team
Daniel Hinck
Client Success Partner
Kalyn Thorne
Client Success Partner - Enterprise
Recent News
2025-08-25
Company data provided by crunchbase