Ensemble Health Partners · 3 weeks ago
Senior Engineer, Telephony
United States
Full-time
Remote
Senior Level
$92K/yr - $139K/yrEnsemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. They are seeking a skilled Telephony Engineer to design, implement, maintain, and optimize their telephony infrastructure, ensuring seamless communication and exceptional customer experiences.
HealthcareHospitalityHealth Care
Responsibilities
Design, deploy, configure, and maintain Five9 Contact Center solutions to meet business requirements
Collaborate with cross-functional teams to gather telephony-related requirements and provide technical expertise during solution design and implementation phases
Perform system upgrades, patches, and updates for all telephony platforms to ensure optimal performance, security, and compliance
Study, analyze and understand business requirements in context to business intelligence, design and map data models to shift raw data into meaningful insights
Proactively identify areas for improvement and propose enhancements to enhance system performance, scalability, and reliability
Utilize Power BI to build interactive and visually appealing dashboards and reports, with key performance indicators
Analyze pervious and present data for better decision making, building multi-dimensional data models
Conduct regular system audits and performance assessments, producing reports and recommendations for continuous improvements
Develop strong data documentation about algorithms, parameters, models, perform detailed analysis on tested and deployed Power BI scripts, DAX queries and functions in Power BI
Participate in on-call rotations to provide after-hours support for critical incidents or emergencies
Stay up-to-date with industry trends and best practices in telephony, contact center technologies, and communication protocols
Hands-on experience in report and dashboard development in Power BI, Tableau, and SAP. Familiarity with SQL querying for data manipulation and knowledge of data warehouse concepts
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field (or equivalent experience)
Proven experience in designing, implementing, and managing Five9 VCC environments, including Admin Console, Five9 Analytics, Five9 Reporting and Dashboards, and related components
Familiarity with Five9 Contact Center solution setup, configuration, and administration
Strong understanding of VoIP protocols, SIP, RTP, and related telephony technologies
Proficiency in network protocols, routing, and switching relevant to telephony systems
Solid troubleshooting skills to diagnose and resolve complex telephony issues
Expertise in configuring contact flows, routing strategy, custom scripting, API integrations, desktop and 3rd party app integrations
Comfortable in presenting solution designs and demoing prototypes of solutions developed
Experience with TCP/IP networking, SIP, RTP, and other telephony protocols
API software development skills with experience using RESTful/SOAP web services
Proficiency in one or more of the following programming languages: JavaScript, Java, Python, PHP
Excellent communication skills to interact effectively with technical and non-technical stakeholders
Ability to work collaboratively in a team environment and adapt to changing priorities
Preferred
Experience in scripting and automation for telephony provisioning and management is a plus
Five9 VCC and/or Five9 Studio certified engineer
Benefits
Competitive salary and benefits package.
Opportunities for professional growth and skill development.
Collaborative and innovative work culture.
Exposure to cutting-edge telephony and contact center technologies.
Chance to make a significant impact on the organization's communication infrastructure.
This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Company
Ensemble Health Partners
Ensemble Health Partners is the leading revenue cycle management company for hospitals, health systems and physician practices.
Founded in 2014
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Berkshire Partners,Warburg Pincus
2022-03-25Private Equity
2019-05-30Acquired
Leadership Team
Judson Ivy
Founder and CEO
Matt Tormey
EVP Compliance and Risk
Recent News
2026-06-12
2026-04-02
Company data provided by crunchbase