Linnworks · 2 weeks ago
Customer Education Specialist, UK (Remote)
United States
Full-time
Remote
Entry, Mid Level
2+ years expLinnworks is a global leader in the eCommerce automation sector, dedicated to helping businesses scale their operations through innovative solutions. They are seeking a detail-oriented Customer Education Specialist to create engaging learning experiences and training materials that empower both customers and internal teams. The role involves developing digital learning content and collaborating with various stakeholders to enhance product adoption and user confidence.
E-CommerceSoftware
No H1B
Responsibilities
Develop customer-facing learning content focused on software workflows and product usage
Produce a range of digital learning assets, including: Video tutorials, Screen recordings, Guided walkthroughs, eLearning modules, Visual learning assets and graphics
Apply instructional design best practices to create clear, concise, and engaging learning experiences
Simplify technical concepts into easy-to-follow training content
Keep customer and internal learning materials up to date as products evolve
Support the continued development of learning content using Articulate Storyline
Continuously improve content quality, consistency, and learner experience
Publish and maintain learning content across multiple platforms, including: WordPress, Pendo, Absorb LMS
Ensure content is accurate, accessible, and consistently presented across all learning channels
Partner with Product and internal teams to support training for new product releases and updates
Contribute ideas and recommendations to improve learning content and development processes
Leverage AI tools to support content creation, scripting, editing, summarisation, and production workflows
Explore innovative ways AI can improve learning experiences, speed up production, and increase learner engagement
Qualification
Required
2–3 years of experience creating digital learning or training content
Experience creating short-form video learning content
Familiarity with video editing and screen capture tools such as: Camtasia, Snagit
Experience working with learning platforms such as LMS tools, websites, or in-app guidance platforms
Exposure to or experience using Articulate Storyline
Comfortable using AI tools to support content creation and productivity workflows
Strong written and verbal communication skills
Excellent attention to detail and organisational skills
Ability to explain technical or software concepts in a user-friendly way
Preferred
Experience working in a SaaS or software environment
Understanding of instructional design or adult learning principles
Experience with: WordPress, Pendo, Absorb LMS, Adobe Photoshop
Benefits
Remote & flexible working – with hybrid options in London or Chichester
Fantastic team culture based on trust and belonging.
Laptop & home office budget – £500 to set up your ideal workspace.
Private Medical Insurance with Aviva, including Dental & Optical.
Group Life Insurance & Yulife Wellbeing & Rewards.
Mental well-being support – Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace.
EAP confidential benefit – 24/7 access to compassionate guidance & expert advice
25 days holiday + bank holidays
Training, support, and personal development
Company
Linnworks
Linnworks connects, manages and automates commerce operations ensuring your business systems are seamlessly connected.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Marlin Equity Partners
2024-08-09Undisclosed
2021-09-29Private Equity
2021-09-29Acquired
Leadership Team
Jon Bahl
Chief Executive Officer
Fedor Dzjuba
Co-Founder/Founder
Recent News
2026-03-21
2026-03-14
2026-02-27
Company data provided by crunchbase