Digitech · 3 weeks ago
Patient Collections Research Specialist - Digitech - Remote
United States
Full-time
Remote
New Grad, Entry LevelDigitech is a leading provider of advanced billing and technology services to the EMS transport industry. The Patient Collections Research Specialist is primarily responsible for gathering and entering necessary information and demographics required for payment of EMS claims.
Information TechnologySoftware
Responsibilities
Research, gather, and update patient demographic and supporting information required for EMS claim resolution and payment
Develop a working knowledge of Digitech’s internal departments and workflows to understand how each function contributes to successful claim outcomes
Collaborate with internal teams such as billing, collections, and quality to resolve account discrepancies and missing information
Communicate with external parties—including hospitals, insurance carriers, attorneys, and patients—to obtain or verify required documentation and details
Perform detailed research using hospital systems, payer portals, and public or proprietary databases to locate and validate patient information
Accurately document findings and updates in patient accounts, ensuring records are complete, up to date, and compliant with HIPAA requirements
Manage correspondence through, mail and email in a professional and courteous manner
Maintain productivity and accuracy while handling a high volume of research tasks and meeting defined deadlines
Additional job duties as assigned
Qualification
Required
High School Diploma or equivalent
Strong ability to multi‑task and manage competing priorities
Collaborative team player who works effectively across departments
Professional and courteous phone presence when outreach is required
Ability to remain calm, organized, and composed in a deadline‑driven environment
Solid computer proficiency; comfortable working with dual monitors and multiple systems
Demonstrated attention to detail with strong follow‑through and accuracy
Reliable, punctual, and accountable for individual work quality and outcomes
Quick learner who is comfortable asking questions and seeking clarification to ensure accuracy and compliance
Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
Preferred
Previous experience interacting with the public or handling sensitive information is helpful
Benefits
Comprehensive benefits package, including 401(k) Plan
Company
Digitech
Digitech is a leading provider of advanced billing and technology services to the EMS transport industry.
Founded in 1984
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Pamlico Capital
2019-06-21Private Equity
Leadership Team
Mark Schiowitz
President & CEO at Digitech
Walter Pickett
Chief Operating Officer
Company data provided by crunchbase