Omnicom Health · 4 weeks ago
Director, Patient Services
United States
Full-time
Remote
Director/Executive
$150K/yr - $180K/yr
7+ years expOmnicom Health is a leading consultancy focused on pharmaceutical patient services. The Director of Patient Services will leverage their industry expertise to manage client relationships, oversee projects, and provide strategic guidance to pharmaceutical and biotech companies.
Telecom & CommunicationsHealthcareCommunications InfrastructureHealth Care
Responsibilities
Manage the day-to-day relationship with assigned pharmaceutical customers including project management activities, identification of organic growth and new sales opportunities, and provision of on-going communications and readout deliverables with key stakeholders
Provide subject matter expertise related to past industry experience during projects as appropriate. This could transpire in a variety of ways including operations, contracting, program optimization, SOP creation, RFP recommendations, etc
Perform research and analysis as needed to meet the strategic direction of projects and to stay abreast of industry trends, changes, and expand individual subject matter expertise. Can resolve and/or escalate issues in a timely fashion
Draft / update project deliverables and well-organized presentations to a high level of quality. Deliverables may include executive level updates, meeting facilitation decks, project status reports, vendor reports, project trackers, meeting minutes, and contract redlines
Partner with internal/external resources in cross-organizational/functional development projects (i.e., workflow process analysis, system enhancements; etc.)
Takes both a strategic and tactical approach to projects by providing guidance and leadership while also developing tools, materials, and other deliverables for clients
Assist with program design and development and/or program optimization
Lead and manage client engagements, including meetings, workshops, and presentations both virtually and in person where needed
Ensure all client contractual deliverables are met as it relates to project scope and that expectations for overall satisfaction are achieved
Understand the core program requirements/intent and communicate effectively with project and client team, as well as external audiences
Deliver structured problem solving, research, and analysis with guidance; distill insights from analysis and draft potential strategic recommendations
Resolve and/or escalate issues in a timely fashion
Exercise sound judgement and oversight to ensure integrity and compliance with company policies in all activities and communications while fostering Archbow core values and leadership behaviors
Qualification
Required
Significant, real-world, business development, operations and/or management experience in pharmaceutical or partner patient services
Demonstrate past experience working directly with pharmaceutical companies to launch new drugs, manage existing programs, or provide commercial optimization services
Manage the day-to-day relationship with assigned pharmaceutical customers including project management activities, identification of organic growth and new sales opportunities, and provision of on-going communications and readout deliverables with key stakeholders
Provide subject matter expertise related to past industry experience during projects as appropriate
Perform research and analysis as needed to meet the strategic direction of projects and to stay abreast of industry trends, changes, and expand individual subject matter expertise
Draft / update project deliverables and well-organized presentations to a high level of quality
Partner with internal/external resources in cross-organizational/functional development projects
Takes both a strategic and tactical approach to projects by providing guidance and leadership while also developing tools, materials, and other deliverables for clients
Assist with program design and development and/or program optimization
Lead and manage client engagements, including meetings, workshops, and presentations both virtually and in person where needed
Ensure all client contractual deliverables are met as it relates to project scope and that expectations for overall satisfaction are achieved
Understand the core program requirements/intent and communicate effectively with project and client team, as well as external audiences
Deliver structured problem solving, research, and analysis with guidance
Resolve and/or escalate issues in a timely fashion
Exercise sound judgement and oversight to ensure integrity and compliance with company policies in all activities and communications while fostering Archbow core values and leadership behaviors
Strong background with at least 7 years' industry related experience
Strong record of high performance and consistent results with the ability to work independently
Strong oral and written communication skills, a polished executive presence, and the ability to influence, including with members of C-suite client stakeholders
Proficient in Microsoft PowerPoint, Excel and Word
Preferred
Bachelor's Degree required in Medical Sciences, Marketing, or Business preferred from an accredited institution
Company
Omnicom Health
Omnicom Health is the world’s most comprehensive, multi-specialty healthcare communications network.
5001-10000 employees
H1B Sponsorship
Omnicom Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
50%
Represents job field similar to this job
Management and Executive
Engineering and Development
Trends of Total Sponsorships
*2025 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Deb Deaver
Chief Patient Officer
Recent News
2025-12-04
2025-10-02
Company data provided by crunchbase