Versaterm · 1 month ago
Product Manager II - Communications Center Automation
United States
Full-time
Remote
Senior Level
5+ years expVersaterm is a global public safety solutions company helping agencies transform their organizations through innovative solutions. The Product Manager II will streamline workflows for non-emergency and emergency phone calls, owning the delivery of product strategy and managing the backlog to ensure leading industry standards.
AppsElectronicsInformation TechnologyPublic SafetySaaSSoftware
No H1B
U.S. Citizen Only
Responsibilities
Define the product's vision and strategic direction, ensuring alignment with company objectives and customer needs
Clearly articulate the business case and customer value for each initiative or feature
Serve as the recognized subject matter expert on the product, the market, and the competitive landscape
Translate product strategy into actionable plans, determining what to build and when to release it
Build and maintain a detailed development roadmap for internal teams and a high-level roadmap for executives and customers
Gather input from customers, internal stakeholders, and market research to shape the roadmap
Partner with engineering and cross-functional teams to ensure delivery meets market needs and quality standards
Collect and curate ideas from customers, sales, and internal stakeholders for the backlog
Prioritize features by balancing user value, development effort, time to market, and competitive differentiation
Track and evaluate product performance including feature adoption, customer satisfaction, and churn/renewal drivers
Run trials, pilots, and MVPs to validate assumptions before broader launches
Perform ongoing market and competitor research
Collaborate internally with engineering, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team
Engage externally with customers, end-users, and partners to gather feedback and ensure the product meets real-world needs
Promote the product through training, sales enablement, webinars, and direct customer interactions
Qualification
Required
Bachelor's degree in computer science, Business, or related field
Advanced degree or relevant certifications (e.g., CSPO, SAFe PO) are a plus
A minimum of 5–7 years of experience in a Product Management role
Proven experience overseeing elements of the product development lifecycle
Strong understanding of Agile frameworks, particularly Scrum or Kanban
Experience with tools like JIRA, Confluence, or similar
Highly effective cross-functional team collaboration skills
Exceptional writing and presentation skills
Strong organizational skills and attention to detail
Preferred
Experience with Aha! Product Management software
Familiarity with software engineering concepts such as APIs, databases, and cloud
Experience with Call Center software such as ACD, IVR and AI bots
Demonstrated experience using AI tools to accelerate product workflows, including requirements generation, research synthesis, and user story drafting
Familiarity with AI-native or spec-driven development (SDD) practices is a plus
Benefits
Comprehensive benefits offering
Some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses
Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment
Company
Versaterm
Versaterm’s ecosystem of innovative solutions is for public safety agencies, forensic scientists, court systems and school systems.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-12-11Acquired
Leadership Team
Steve Seoane
Chief Executive Officer
Johann Jooste
Chief Technology Officer
Recent News
2026-05-19
2026-03-18
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-03-12
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