Customer.io · 3 weeks ago
Technical Operations Manager
United States
Full-time
Remote
Mid, Senior Level
$117K/yr - $120K/yr
3+ years expCustomer.io is a platform that helps companies send automated communications through various channels. They are seeking a Technical Operations Manager to build, maintain, and scale internal systems, focusing on AI-assisted tools and integrations across their technology stack.
Artificial Intelligence (AI)SaaSSoftwareProduct Search
Responsibilities
40% partnering with our Automation/AI leads on agent infrastructure, evals, and AI-assisted internal tools — including our internal IT support agent and other AI-powered workflows
30% building and maintaining internal automations and integrations across our stack using n8n, Python, TypeScript, and AI agents — spanning Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, and GCP
20% documentation, runbooks, and enabling the rest of the company to self-serve through better systems
10% supporting broader Strat Ops and BizOps requests as they arise
Qualification
Required
3-6 years in a technical generalist role — tech ops, IT engineering, platform engineering, or solutions engineering — at a B2B SaaS company, ideally at a scale where you had to wear multiple hats
Demonstrated experience in Python, TypeScript/Node.js, or Go, with real systems you've built and maintained
Hands-on familiarity with LLMs and agent frameworks (Claude, MCP, RAG, or similar) and a clear point of view on where they should and shouldn't be applied
Practical experience integrating SaaS systems via APIs, webhooks, and workflow automation (n8n, Zapier, or custom orchestration)
Comfort with at least one major cloud platform (GCP preferred) and familiarity with our core tool stack (Google Workspace, Slack, Linear, 1Password, Kandji, or equivalents)
Working knowledge of identity systems (SSO/SCIM, Okta or similar) and MDM (Kandji, Jamf, or similar) is a plus
Preferred
Bonus: prior experience supporting SOC 2, ISO 27001, or GDPR compliance programs, or shipping internal AI products
Benefits
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
16 weeks paid parental leave
Unlimited PTO
Stipends for remote work and wellness
A professional development budget
Company
Customer.io
Customer.io enables users to send newsletters to selected segments of customers using their website data.
201-500 employees
H1B Sponsorship
Customer.io has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Engineering and Development
Trends of Total Sponsorships
*2024 (1)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$9.8MKey Investors
Spectrum EquityOregon Venture Fund
2022-03-08Series A
2021-06-24Equity Crowdfunding· $5M
2017-03-24Seed· $2.9M
Leadership Team
Colin Nederkoorn
Founder & CEO
John Allison
CoFounder, Board Member, CTO Emeritus
Recent News
SEC
2026-06-22
2026-04-10
Company data provided by crunchbase